OneAZ Credit UnionReviews of oneazcu.com

I would like to take a quick moment to thank you again for helping me during the loan process, Arnol Rojas was extremely helpful, efficient, and communicative. How quickly Arnol answers my calls or emails. Clear communication regarding rates, terms, and approval requirements. He walked me through every step of the auto loan application and made sure I knew exactly what documents were needed. He had all the documents ready for me to pick up at the credit union branch I requested. He made the loan process seamless. I would highly recommend him without hesitation. Great job Arnol!

Thank you, Karen, for taking such good care of me! Your outstanding display of professionalism, kindness, and caring - reflects the Highest Form of Excellence of our shared Service Industry, which seeks to welcome and treat its Guests and Customers with Warmth and Graciousness. YOU are the reason that I am proud to be a member of ONE AZ CREDIT UNION for 28 years!

Staff is awesome - ALWAYS knowledgeable, professional, kind and patient. Member since 1988 and will continue.

OneAZ Credit Union is very poorly run. I had to obtain a loan there due to the property I purchased. The lender who helped me no longer works there, and, my loan seems to be incorrect. Two, a branch manager had to correct the way a savings account was incorrectly established, In doing so, he removed the funds from the account and didn't return them. Third, in trying to reach customer service one afternoon I had to call in four times, wait forever, asked for a callback and waited another 45 minutes. HORRIBLE SERVICE. Save yourself a headache and go elsewhere!

This bank has to be one of the most unprofessional and deceptive one yet. I signed up for account during the promotional 350$ period. I followed the requirements and waited the 15 days to be told rudely by their customer service that im out of luck since the code* didnt attach to my application? There was no assistance or any solution. Why would I trust my money with a bank that is not willing to make it right with a customer. I will waiting for some of my deposits to go through before closing my account. I will be referring family and friends to other banks that keep the customer in mind first.

I had a great experience refinancing my Jeep! My banker Marquelle made the process quick, easy, and stress free. He was professional, friendly, and took the time to answer all my questions. I really appreciate their excellent service and would highly recommend them!

Fly by night second rate bank with uneducated, no knowledge, and lazy people. Opened an account over 2 weeks ago but have not recieved card. Asked member staff a yes or no question over 10 times regarding whether they had tracking info and whereabouts of card. Customer service member never did answer a simple YES OR NO QUESTION AFTER REPEATEDLY ASKING. GAVE EVERY RESPONSE BUT WHAT I WAS ASKING FOR THEN HUNG UP ON ME. Customers should not be treated this way. I WILL CLOSE ALL of my accounts this week only after having them 2 weeks due to not getting any help or responses from this so called ghetto bank. I suggest they fire everyone and close their doors if they can't do better than this. When you hire staff that is more interested in looking at Facebook than providing customer service it results in reviews that reveal your true performance and character

Zach was an awesome auto loan specialist, fast, knowledgeable, made everything simple, 10/10