OneAZ Credit UnionReviews of oneazcu.com

I have these guys for 5 years as my main bank And just moved to Michigan. I had an overdraft charge from Netflix and for some reason went through twice. I was not notified and I do not check on this Account often because I thought I closed out all of my subscriptions through them. Had no problem paying them back and taking the Nick of 2 overdraft charges. Which i'm not someone who has a lot of Overdraft charges in my history with this bank, so forgiveness should have been A possibility, but they denied it. So my next move was to pay them off. And being in Michigan now. The only way I could do that was by sending them a check. I do not Use checks nor do I know how to and the nearest place. I can get a service check Made is about 45 minutes to a hour away Yes, I live in a very remote place. I've tried multiple times to tell them. I'm trying to figure out how I can get them there. Money cause they won't accept my debit card or a credit card. To pay a total of $78 They have now close to my checking account And on top of it have closed my credit account with them. This has hurt my credit score. I have a clean record of paying all of my debts on my credit Accounts Until now And I've been trying to give them their money. I have no need to hang on to $78 But due to their policies, I have now lost a checking account, a credit account and my credit score has been hurt. Due to this, I do not recommend this bank for bad policy uses. And no acceptions towards receiving money such as my situation, which is ridiculous. Due to this, my sister and my brother have also closed their accounts due to complications in the past, and mine on top of it. Have given them a bitter taste. Once again, I'm very responsible with handling my debts. But this was never communicated with me. That I had it in the first place until I found out that my account was being closed. And then my largest line of credit was also shut down in the process once again due to their policy.

Karen was most helpful today. She helped me understand why I had insufficient funds and then graciously forgave the charges.

Eli was a huge help getting me the personal loan I needed. 100% will go back to use One Az for anything loan.

I financed a private-sale used motorcycle through OneAZ. My loan officer, Zach Rafidi, was responsive and helpful and worked quickly through the whole process. The in-branch closing experience was also quite seamless. Theo Lugo did all the MVD docs with me and the seller, a process that took no more than 15 minutes. OneAZ handled the title transfer and registration, so I was completely good to go the minute I walked out of the branch. The loan account also showed up immediately in my app, so I'm able to start making payments and view loan information without delay. I had a great experience getting a vehicle loan through OneAZ and I would definitely do it again.

I was helped by Joshua Schoenberger over the phone and needed help with several things but he was very patient when I was looking for my information and got me through each thing quick and easy!

The service was great, Marquelle was very helpful and answered all my questions.

Worked with Eli on a refinance on Totota, Eli was efficient, polite and competent, finished deal in one day. Will refinance again in 6 months if rates continue to drop.

Spoke with Marquelle Spellman over the phone. He was super helpful with great customer service. Called about one thing and he was able to advise me with a better suited solution. Got everything handled very quickly. Definitely moving forward if I need anything else I will be reaching out to him personally.