Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware.
Google (one.google.com) has 87 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
one.google.com
Website
one.google.com
Category
Internet & Software
Location
Mountain View, California
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Google One : un service qui ne justifie plus son coût. Malgré un abonnement payant, l'outil multiplie les erreurs techniques qui consomment inutilement les jetons de génération. Il est inacceptable de payer pour une technologie qui manque de fiabilité et qui gaspille les ressources facturées sans fournir le résultat attendu. Entre les bugs de fonctionnement et le sentiment de payer pour un service non opérationnel, la déception est totale. Je résilie mon abonnement et passe sur des alternatives plus sérieuses.
NM
Neko M.
THIS IS THE WORST SEVICE I EVER…
THIS IS THE WORST SEVICE I EVER PURCHASED THEY PROMISE MANY THINGS AND I ACTUALLY NEVER GOT ANYTHIGN DONE NO VIDEO CREATION NO UPGRADING THE SCRIPTS NOTHING!!! THIS IS A SCAM THEY ARE USING US FOR TESTING THEIR PRODUCT I CLAIM FOR A REFUND AND GIVE ME A COMPENSATION FOR ALL THE TIME WASTED
ET
Ej T.
i signed up for google one Pro for VEO 3 but it never worked
i signed up for google one Pro because their ads imply that I would have use of Veo 3.1. I am currently using up to 15 MBs, currently 4.8 MBs of storage and have no need for 2 TBs of storage. But Google's misrepesented what they were offering by including veo 3.1 in flow and whisk.
these do not work! i tried several times and gemini says: ""we are I'm generating your video. This could take a few minutes, so check back to see when your video is ready. googleusercontentDOTcom/video_gen_chip/0""
That link is a holding place IF veo 3.1 is working but I found out that Final truth
Gemini doesn’t lie —
it just never gets told when the render died.
So it waits forever, showing you a fake link.
That’s why professionals don’t use Gemini for production.
I could not even do one video because I tried to get consistency with a reference video and that was too much for the system and it failed and never told me.
SS
Sakir S.
one.google doesn't listen to its customers.
I purchased a 204.99 TL package from one.google, which I've used before. Although the package I bought is higher quality and advertised as offering more access (NotebookLM), the daily video creation quota has dropped from around 20 to 5-8. In short, I'm not getting my money's worth. Despite reporting this to google.one several times, they haven't responded or provided any information. They are both indifferent and I'm not getting my money's worth; they've deceived me by promising better service and ended up taking more of my money.
UK
usman K.
Out of control Google one app I got Google one three months ago
I got Google one three months ago ! Google is better than iCloud and other apps to store pictures I had 15 gb of photos from 2008 on it ! Unfortunately you don’t have any control over what to upload from photo library ! And modern pics are much bigger in size consuming more space ! I had to limit the uploads giving limited control to Google over my cameras ! I think it should be me who should control what I want to store Google uploads everything and I waste days deleting those pictures I don’t need ! This app is out of control it needs correction and standard controls for clients
SS
Spooky S.
A Premium Price for a Broken Promise
Google One Ultra is marketed as a premium AI subscription for professional users. At nearly €300 per month, expectations are understandably high. Unfortunately, my experience has been the opposite of “Ultra” in almost every relevant aspect.
A core feature was removed mid-contract
When I subscribed (and renewed after a trial period), Veo Fast generations were effectively unlimited and did not consume credits. This was a decisive factor for continuing the subscription at this price point.
During an active billing cycle, Google unilaterally changed this:
Fast generations suddenly began consuming 10 credits per generation
My full 25,000 monthly credits were depleted
I did not use any Quality generations
The subscription price remained unchanged
There was no explicit consent, no proper warning, and no meaningful alternative. A new “Fast Low Priority (0 credits)” mode appeared later, but without clear communication and with significantly reduced usability for professional workflows.
Support failure at every level
Over two weeks, I interacted with more than 20 support agents and multiple “supervisors”. The experience was deeply frustrating:
Endless handovers (“this supervisor is out of office”)
Repetitive, scripted responses
No real investigation into logs or usage context
No ownership of the problem
Eventually, Google stated that there was “no technical path” to restore the credits or the original Fast Unlimited mode.
Compensation that borders on insulting
After weeks of disruption and lost work time, Google offered a €17.11 Google Play balance as “final compensation”.
This for a subscription costing nearly €300/month, used professionally, where the core value proposition was altered mid-contract.
The bigger problem: trust
AI tools like Veo require iteration. Results are inconsistent, and professional output often requires dozens of generations. Removing or throttling Fast generation fundamentally breaks the workflow.
More concerning than the pricing change itself is the precedent:
Core features can be removed at any time
“Premium” support offers no real protection
Users are effectively told to accept changes or leave
Conclusion
Google One Ultra is not suitable for professional users who rely on predictable costs and stable features. The pricing suggests a premium product, but the service, support, and contractual reliability do not match.
Until Google demonstrates transparency, contractual respect, and real premium support, I cannot recommend Google One Ultra to anyone working professionally with AI video generation.
Final verdict:
An expensive subscription with shifting rules, weak support, and no accountability. Proceed with extreme caution.
AN
Anthony
They began taking more money out of my…
They began taking more money out of my account than I authorized, over 150%!!! I will go over to apple due to this garbage. Google one, check your account!
CM
Craig M.
Hostage Situation
While now is usually the time of year for festive cheer, many of us feel like hostages in our own homes.
Back in the day sending emails was fun, it was therapeutic, it was a treat to receive a reply from your loved ones.
However as the ads money grew and the bosses filled their pockets excitement grew with the wealthy elites and soon sparked an idea.
They created a hostage scenario based on real life events, seen from the Middle East to Western Africa and through to South America.
A monthly charge would be inserted which no one could dodge.
Dodgers would find their mailboxes full and unable to receive valuable emails from loved ones.
Worldwide swords were lay to the ground as all surrendered to the almighty £20 a year charge.
And so the tyranny had begun.