GoogleReviews of one.google.com

While Google’s products are excellent, their customer support leaves a lot to be desired. My experience with Google One support felt scripted and repetitive, with multiple agents asking me to repeat the same information instead of actually resolving my issue. I was passed between agents, told to “wait for an email,” and given no real resolution or timeline. The tone was polite, but it didn’t feel like anyone took ownership of my case. For such a large company, the support experience feels cold and automated compared to smaller providers who treat customers like people. Google really needs to invest in more human, solution-oriented support instead of canned responses.

I LOST ALL MY IMPORTANT FOTOS of my 1 year old son. I bought the new Google Pixel 8 pro mobilephone, and 1,5 year later the screen suddenly went black. Then I took the SIM card in my boyfriends phone and login to my Google account and took a back-up twice in the Google One cloud, two days later I send the phone to repair, and around 5-6 days later suddenly all my photos from 2025 went missing, and also the Google fotos from my boyfriends phone got mixed to my phone. I have talk with the so called Google support over 14 days, the response is awefull, they keep mixing my story wrong and blame it on me. Im so mad! I cant get a proper explanation on what happened to my photos, and why my boyfriends photos got on my Google fotos account? ALL my videos and photos of my first son is gone. I will not recommend their products, phone, cloud store, Google fotos and their services.

I tried the google one subscription (ultra), i am based in the netherlands, you are supposed to get whisk but when you try it it says not available in your country, veo3 has half of the functionality it has in other regions, if you try to make a video and want to use a refenrence with normal humans in it, then its not allowed. the level op censorship in VEO and the fact you get a watered down version of what is advertised makes this an overly expensive and for the most part unusable video generator for anything other then bigfoot videos or ai slop. not worth it, if youre from europe.

Before you download anything from Google do your research, Google one keeps trying to run my bank card even though I have never downloaded Google One, i have had the same thing happen on Google apps that I do have. To me Google is a bunch of snakes trying to weasel money out of people with cellular devices, GET BENT GOOGLE!!!

I’ve been a loyal Google One subscriber for over 5 years and have purchased all my devices directly from the Google Store. After signing up for the AI trial, my One membership was temporarily cancelled. This made me ineligible for the purchase credit I should’ve received when I bought a new Pixel 9 Pro and Pixel Buds 2. This felt incredibly unfair and poorly communicated. I wasn’t trying to take advantage. On the contrary, I bought more Google products while trying out the new features. I had planned to use the credit towards a Pixel Watch 3, but instead I’ve decided to keep my current Pixel Watch, and now thinking maybe it's time to try Apple's. It’s a bit sad. I liked Google and they used to value loyal customers. :(

THIEVES!!!!!! And unethical! I was forced into buying more storage space as my first purchase of extra storage apparently was not enough according to google one. They started limiting my emails and threatened to cut access to my emails. So i had no other choice but to purchase more storage space and somehow it defaulted and i accidentally bought 2 lots of storage space (as opposed to 1 more). This has now amounted to over 250€ spent on extra storage space. I cannot afford this nor do i need it. And yet they still refuse to refund my money! To completely and utterly ignore my requests for a refund is DISGUSTING! PLS REFUND MY MONEY FOR THE ACCIDENTAL PURCHASE OF MORE STORAGE - U HAVE ALL MY DETAILS IN MY PAYMENT HISTORY. REFUND MY MONEY PLS. I have messaged u about this several times, it is so very unethical to steal my money like this.

I recently tried to subscribe to Google AI Ultra but was given incorrect information about the benefits and the consequences of cancellation. When I contacted support, I was repeatedly given generic responses and denied any escalation or formal complaints process, despite being a UK consumer entitled to one. After much persistence, a senior manager acknowledged the mishandling but stated nothing could be done to reinstate my promotional offer or compensate me. This experience left me feeling devalued and frustrated. I would not recommend others rely on Google’s customer service for clear communication or fair treatment.

I recently tried to subscribe to Google AI Ultra but was given incorrect information about the benefits and the consequences of cancellation. When I contacted support, I was repeatedly given generic responses and denied any escalation or formal complaints process, despite being a UK consumer entitled to one. After much persistence, a senior manager acknowledged the mishandling but stated nothing could be done to reinstate my promotional offer or compensate me. This experience left me feeling devalued and frustrated. I would not recommend others rely on Google’s customer service for clear communication or fair treatment.