omnipod.com is listed under Health Equipment.
omnipod.com (omnipod.com) has 116 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing116 approved reviews, newest moderated first
Sabrina
“ George at the UK Omnipod customer service was absolutely brilliant. He was understanding, patient, and took the time to listen and help me properly. It’s rare to come across customer service of this standard he is genuinely one of the best customer service representatives I’ve spoken to. A real credit to Omnipod. Thank you, George!”
Paolo L.
In se il sistema è efficiente, ma l'adesivo della pompa insulinica, al momento della rimozione, mi crea una reazione violenta, come se fosse un ustione e forte prurito. Nei forum molti si lamentano ma nulla cambia, il numero verde e l'assistenza ci consigliano di applicare sulla cute degli spray nasali al cortisone, ma mi sembra un palliativo, tra l'altro inefficiente e bizzarro.
Christof G.
Ich kann Jedem davon nur abraten ! Nach 2 Anträgen, der erste ein falsches Formular, der zweite nur zur Hälfte da, kann ich guten Gewissens, nur JEDEM DAVON ABRATEN ! Es betsteht keine Kommunikation oder Nachfrage des Unternehmens, obwohl die Telefonnummer oder emailadresse vorhanden ist. Es scheint ein absolut chaotisches Unternehmen zu sein. LEUTE LASST DIE FINGER VON DIESEM VEREIN !!!
Frau Ute Gabriele H.
Seit Jahren top Service! Immer freundlich und kompetent. Gestern bei einer Fehlermeldung am Display wurde mir schnell und unkompliziert geholfen – Problem sofort gelöst. Vielen Dank an den Omnipod Kundendienst (EMEA-02727055)!
Darrell W.
So when my daughter signed up to omnipod 5 we were told that any issues with equipment would be dealt with within 24 hours. Friday 27th I rang up to tell them her equipment wasn’t charging and the battery was out. Which the guy said he will order a replacement but it wouldn’t arrive until Tuesday 31st. By Thursday the 2nd I rang for an update as it hadn’t arrived and I couldn’t see anywhere to track it in the app to which the lady said there was issues with deliveries. She would make sure it arrived with us by today Saturday 4th. Then all of a sudden I got emails and it was showing on the app as ordered that day. So Friday when we rang the guy didn’t even order it. When I track the order it now says it’ll be delivered Tuesday 7th so that’s 11days without the equipment that keeps her alive. I will be discussing with her medical staff to move to another company as this company lie and don’t keep their promises. Really unprofessional when dealing with life saving equipment
carmen C.
Unit did not work I have been on the phone 5 times with customer service they answer the phone but do not help they said they will call me back in 3 hours I waited 8 hours no call it's 2 days later and no help yet
Lars
Rezepte gehen verloren, werden verzögert oder gar nicht bearbeitet. Nur mit telefonischer (eMails werden meist nicht beantwortet), und hartnäckiger Nachfrage führen zum Ergebnis. Aber man muss dann schon Glück haben einen halbwegs kompetenten Call-Center-Agenten zu bekommen. Freundlich sind die Mitarbeiter, aber insgesamt ist das schon sehr, sehr mühsam geworden mit Insulet.
Anthony G.
I been on omnipod 5 for almost a year. Had some issues along the way but minimal. They just had a recall on some pods and mine were affected. Trying to get them to replace them is a awful experience. They say they would arrive next day, they didn't. Called again, now they have no tracking number yet. I'm now without any way to inject insulin. Don't have syringes and my primary is off on Fridays. All weekend I would have to be without. So now I'm for Ed to use pods that have issues with them. Will be seeking legal advice, calling FDA and whoever needs reporting to.
