Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Natalie C.
I received the wrong item. I ordered a white bikini and received a brown bikini.
Response from OlivelaJul 25, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the mix-up. This is not the experience we aim to provide. One of our Customer Service Reps will be reaching out to you, and we will promptly resolve this issue for you. Thank you for your understanding.
AF
Do NOT shop here!!!! My order has been a true nightmare. First off, I placed an order and received an email saying that it has been shipped. I clicked on the link and UPS said the merchant cancelled the order. I reached out to customer service and they said UPS had attempted delivery…but they cancelled the order!! It wasn’t until I left a review that they resent my order. Order was received but I didn’t love the quality and so I went through the process to place a return. FedEx had to delay the return because they couldn’t get into the building. Finally it was delivered and it’s been nearly a week since I reached out to customer service with no response other than we will let you know when it’s been delivered…which it has!!!! I just want my refund. I urge you DO NOT SHOP HERE.
Response from OlivelaJul 25, 2024
Thank you for your feedback. We sincerely apologize for the issues you experienced with your order and return process. This is not reflective of the high standards we strive to uphold at Olivela. We understand your frustration and are committed to resolving this matter promptly. Please know that we take these concerns seriously and are working to ensure such issues are rare and addressed swiftly. We appreciate your patience and would like to assure you and other customers that your satisfaction is our priority.
nikita K.
Poor customer service on returns. Its been 3+ weeks since i returned the items and still have no refund come through. Besides, the level of responsiveness on general queries and also on this return has been very poor. No one picks up the phone and no one responds to emails on customer service.
Response from OlivelaJul 25, 2024
We sincerely apologize for the inconvenience you've experienced with your return and our customer service. This is not the standard we strive for at Olivela. One of our Customer Service Reps will be reaching out to you so we can resolve this issue promptly. Thank you for your patience and understanding.
Tanisha K.
I was directed to voicemail whenever I called during business hours . I also took a few days for someone to answer my email . Which left me worried that my return hadn’t reached the shipping address .
Response from OlivelaJul 5, 2024
Thank you for your feedback. We're truly sorry for the inconvenience you experienced with our customer service. This is not the standard we strive for at Olivela. Please know that we are working hard to improve our response times to ensure a seamless experience for all our customers. If there's anything still unresolved, kindly reach out to us.
Jean O'Mullan W.
My shirt arrived damaged. Black stain in thread. I called the store and emailed . They were supposed to send me a shipping label to return damaged sweater and send me a new one. I received nothing not even a phone call. Please fix this. I’m so disappointed. 😔
Response from OlivelaJul 2, 2024
We sincerely apologize for the inconvenience you experienced with your recent order. This is certainly not the standard of service we strive to provide. One of our Customer Service Representatives will reach out to you, so we can resolve this promptly. Your satisfaction is very important to us, and we appreciate your patience.
Porsha D.
I placed an order on June 12, 2024 with an estimated delivery date of June 20, 2024. As of writing this it is June 28th and there is still no shipping confirmation. I have gone back and forth with customer service to no avail. I have requested to cancel the order which they claim to be working on with no real results. I have since filed a claim with PayPal. The item is in stock and this was not a pre-order so there is no reason for this kind of delay. If I had not reached out numerous times (no one answers the phone) I don’t think there would even be an attempt to let me know what’s even going on with my package (they’re blaming the brand). I wish I had read the reviews of this company before purchasing. I wanted to support a business with a charitable model, but this experience along a number of reviews on sites like this reveals that Olivela is a scam. I’m warning everybody I know about them.
Response from OlivelaJul 2, 2024
Thank you for sharing your experience. We deeply apologize for the inconvenience and frustration caused by the delay in your order. This is not the standard we strive to uphold at Olivela. Your feedback is invaluable, and we are taking immediate steps to resolve this issue and improve our communication and service. We understand your disappointment and are committed to ensuring such incidents are rare. Please know we are working diligently to resolve your cancellation and PayPal claim as quickly as possible. We appreciate your patience and hope to regain your trust in the future.
Abdoul Kader W Eric O.
I have put an order since June 19th 2024. I received an email righaway the same day stating that their warehouse is preparing my order and I will receive another communication with shipping tracking number. After 5 daus without hearing from them I decided to reach them to have an update. It has been now three days that I am attempting to reach them . I sent 3 emails. So fare I have not been able to communicate with them. At this point it looks like a scam to my point. If not, that means they have the worst customer service ever.
Response from OlivelaJul 2, 2024
Thank you for bringing this to our attention. We sincerely apologize for the delay and lack of communication. This is not reflective of our usual standards. Please rest assured, your order is a priority, and we are working diligently to resolve this issue. We will be reaching out to you directly to provide an update and ensure your satisfaction. Thank you for your patience and understanding.
Meredith W.
I placed my order on 6/13…as of 6/21, and reaching out to customer service, still no explanation as to why my shipment was cancelled… obviously, still without the product I ordered. Terrible customer service.
Response from OlivelaJun 25, 2024
We sincerely apologize for the inconvenience you experienced with your recent order. This is not the standard of service we strive for at Olivela. Please know that we are investigating this issue and will reach out to you directly to resolve it as soon as possible. We appreciate your patience and understanding.
