OK Rent A CarReviews of okrentacar.com

The worst company ever. Never rent with this company. Charging extra the fuel bail not returned. Do not respect the already agreed prices with brokers. The personal wants to trick you in any way possible. They used my kids against me to sell a more expensive package.

Waited over 1 hour to be collected from airport. Charge €83 for fuel but get €64 if return full meaning lose €19 or your basically charged pay €19 for using them. Avoid at all costs!!!

I have no idea why this company get bad reviews. I rent on a regular basis. They allow you to check the car yourself for damages, the cars are more often than not new. I skip cheaper deals from Goldcar and use OK with confidence. What more can I say.

This review is a little bit special as our flight was cancelled by the airline (Vueling). Consequently, we arrived with a different flight 12 hours earlier, the same day. Of course, we could have waited that time, and take the rented car as scheduled. But we didn't want to waste 12 hours, and thus we asked OK Rent a Car for a car that we could drive immediately. First, on arrival at the airport (SCQ), it took three phone calls and a waiting time of 1.5 hrs for the shuttle bus to pick us up. Then, after (additional two hours) waiting time with long phone calls with the superior of the supervisor of the rental agent (Andrea Rouco Fernández), we were offered a BMW Series 1 instead of a Fiat 500 (two of which were parked in front of the OK Rent a Car office:-). The additional fee was € 70.- for a week (August 24-31, 2021). For us, it was the perfect car. We have never had a better one. It was in good shape, less than 4000 km on the odometer. We enjoyed it very much. Unfortunately, on returning it, there were two quite significant issues: Firstly, Andrea (she has been working with OK Rent a Car since June 2021 only) tried (very likely due to provisions by the company's management) very intensively to detect a scratch where there was nothing but dirt. Luckily, we were in possession of and applied a sponge and some water, and subsequently, the "scratch" disappeared completely:-) Even so, Andrea made several attempts to charge us the fictitious damage, but finally she gave in (hardly admitting that the car was ok). Secondly, we had to wait for more than 1 h 15 min for the shuttle bus to take us to the airport. It has to be pointed out that during our 2-hour waiting time at the pick up, two (other) customers filed a complaint form... We couldn't as we have no residence in Spain. We wouldn't have done so anyhow, there was no appropriate reason for this. Andrea always was polite and helpful. But she has to follow the instructions by her supervisors, and she is quite new to this company, thus she must be cautious... Furthermore, it's a bad sign that the employees with OK Rent a Car fluctuate rather frequently on short notice... Many details of our experience are quite typical for this industry - thus we were not surprised- don't be it either:-)

1) I rented a car (with a kasko insurance as an extra) on DoYouSpain.com for the month of august in Mallorca. 2) The day I took the car I found out that DoYouSpain was just an intermediary...actually I was renting the car from OkRentaCar, by far the worst rental company I have ever met in my long life. This would have meant that: - the Zurich kasko insurance that DoYouSpain sold me with the contract was not valid with OkRentaCar and in case of accident first I was supposed to pay OkRentaCar for any damage and then ask for the refund to Zurich on my own, returning from holidays…unbelievable! - they blocked 1.050 € on my credit card as a deposit for all the rent period, making my only credit card plafond almost unusable during my vacation. 3) And unfortunately (and not for my fault) after a few days I had a small accident! The guy in front of me just backed up without looking while my car was stopped. 4) We were filling the accident report, when I discovered that amazingly in my car there was not an insurance policy! I wanted an explanation so I called all day the number OkRentaCar gave me in case of any problem (+34902360636), but it was impossible even to have the line! And so it was also with the other 2 phone numbers they gave me (+34971126880 and +34964830995). And since on the contract there was not even an email to write to, I had to go personally to the OkRentaCar office at the airport in Palma to ask if my car was insured or not...one hour to go and one hour to go back from where I was! 5) Very rudely, as it was full of people, they told me not to worry, because being cars to rent they have a particular form of insurance. That’s all they told me!…they did not tell me with who and they didn’t even give me any piece of paper concerning the insurance policy…top secret! (Don’t you think they should absolutely warn customers about this thing so important when renting the car?!?) 6) While I still was in their office I asked them to make a photocopy of the accident report I had ready with me (of course only my insurance details were missing), but they said just to bring it back on the day the car would have been returned. But amazingly, when many days later I returned the car, they said there was nothing they could do with that accident report and that I had to activate the refund procedure by myself returning to Italy with Zurich or Mapfre (the insurance of the car that hit me). But then…why you did not tell me this on the day of the accident when I was in your office in Mallorca, so that I would had the time to inquire on site? 7) Of course returning the car they took 260 € from my credit card for the car damage, even though I paid for a Kasko insurance and even though the accident was not caused by me! And above all the staff was once again very rude and gave me no assistance at all on the incident! 8) And now I’m back in Italy and I do not know how to do…I don't even know what is the name of the insurance company of the car I rented! I lost 260 € for the car damage and I lost the money I paid for the useless Zurich kasko insurance (more or less 60/70 euros). Shame on you OkRentaCar! Shame on you DoYouSpain.com!

Klarer Fall von Betrug: Ich musste eine Zusatzversicherung von 200€ bezahlen, die ich nie gebucht habe. Am Schalter sagte mir die Kundenbetreuerin, dass wir 2 Deposits hinterlegen müssen, welche nach Rückgabe wieder freigegeben werden. Eines hiervon sei für Sprit (199€), das andere Deposit für die Autoversicherung (200€). Ich war schon etwas überrascht - typischerweise hinterlegt man ja eine Garantie von 1000+ €. Man unterschreibt dann auf einem digitalen Unterschriftsfeld, ohne je den Vertrag gesehen zu haben. Dass es sich nicht um ein Deposit handelt, sondern um den Abschluss einer Zusatzversicherung, erfährt man erst bei Erhalt der Rechnung in digitaler Form. Auf meinen (kostenpflichtigen) Anruf, wurde mir versichert, dass man den Fall untersuchen werde. Es gibt aber keine Referenznummer, unter der dies läuft und mein mehrmaliges Nachfragen, mit einem Service Manager zu sprechen wurde abgeblockt. Man würde sich in 4 Woche schriftlich melden. Natürlich ist das nicht passiert und ich habe keinen Anlaufpunkt für meine Beschwerde. Ich halte das für vorsätzlichen Betrug. Die Kundenbetreuerin hat mir offen in die Augen gelogen, dass es sich um ein refundable Deposit handelt. Die Art und Weise wie dann meine Beschwerde behandelt wird, lässt mich darauf schließen, dass es sich hier um systematische Abzocke handelt.

DO NOT BOOK WITH THIS COMPANY. They never have the car you want, the you g guys behind the desk especially in Malaga just rip you off. SAVE YOUR MONEY

What a bad company. We had rented a car via Holiday Cars. First 1.5 hours in the queue at Alicante. We already saw that all customers had heated discussions with the counter staff. When we were finally allowed in, we knew why. Although we already had insurance through Holiday Cars, they forced us to take out extra insurance for 255 euros. If we didn't want this, we didn't get a car. Employees were rude. Contacted Holiday Cars. They contacted OK Rental, but they indicated that we agreed with the extra insurance. We had no choice, because otherwise we wouldn't get a car with their comment: bad luck. Never OK Rental for us again, but also no more Holiday Cars as long as they work together with these scammers.