OK Rent A CarReviews of okrentacar.com

Hired a car from okmobility via a search engine and thought we were getting a good deal. Aggressive staff at check in were overselling the Excess Insurance to the extent that other customers at the same counter were being ridiculed for not taking this out. Car picked up and at first glance (dimly lit garage) appeared new and unmarked. However upon further inspection found deep scratches on the roof which we took photographs of. When returning vehicle the damage was pointed out at which time we showed the photos of the damage on date of collection. We were advised that the damage was not on the system and therefore we would need to email the Customer Service team on our return to the UK. I signed the return form although this was clearly marked that we disagreed with the reported damage during the hire. Needless to say the email correspondence, which included providing them with the photos, led to them dismissing our claim that the damage to the vehicle was already there on collection with a charge of €160 being debited to my Credit Card. Moral of the situation here is don't use this Company or if you do ensure a representative documents all damage on collecting the vehicle.

I hired a car from Ok Rental Car in October, which I collected from Alicante Airport. I was relieved of an additional amount of money, which was taken out of my account as a deposit. The deposit should have been paid back into my account 31 days from receipt of the car being returned. After numerous telephone conversations and being told to sort it out with my bank, I still have not received this money. The last phone call I made, I was deliberately left holding on the phone for 20 minutes, without anyone coming back to me. I tried to call them again this morning, whereby they have blocked my number. I called from another phone and the call went through. Unfortunately no one answered. It should not be this difficult to return a deposit owing to me. Their customer service is appalling. Please seriously consider your options before using this company.

OK Car Rental at Alicante Airport - Be scared, be very scared. OK Rent a Car at Alicante Airport, the making of nightmares and not an experience that I wish on my worse enemy. The hard selling of their extra insurance cover at the front desk prior to picking up the car, should have warned me. Maybe she just wanted to protect me from the sharks laying in wait for when I return the car. Maybe she knew that they will find the tiniest of tiny scratches to one of the alloys and that I would be slammed with their minimum damage fee of 260 Euros as per their contract for any damages. A scratch that was only visible under a bright light. The same scratch, I am sure, that will be used to rip off the next sucker to get that car. The bottom line is that I already had insurance and I was told on returning the car that I should claim a refund from my insurance. I was not given any documents to support their claim that hit my credit card two days later. So be scared, be very scared. This is not a Halloween trick or treat game. This is a scam. I can only relay me experience at Alicante Airport and do not know whether this is their standard company policy but OK Rent a Car will always be remembered as my worse rental experience. My own photos of the damage taken with a macro lens, are available.

Hi all u car renters out there I hired a car from alicante in September from this company I have used the company many times before but this time they charged me 720 for a 2008 peougut for 8 days 200 was deposited for using a debit with the full insurance I washed the car and hooverd it before returning I put 350 km on it for the duration of hire which is nothing I'm home over 2 weeks now and still no deposit back bad form I will be using goldcar next time never again

Brug dem ikke, de tager 1400kr ekstra hvis du kun har et dankort med🙁🙁 Ren spekulation🙁🙁🙁🙁🙁🙁 Det er rent optrækkeri,så bruget et af de andre biludlejnings firmaer 🙁

Is therrible company and absolutely therrible staff in Malta airport!!!! I never ever had before that bad rent car company!!! Never rent car from them!!!

Nefasta organización y el personal de Ibiza no puede ser más mal educado. Tras esperar una hora a ser recogidos, hemos hecho otra hora de cola para coger el coche, de una gama inferior porque no les quedaba, y sin recibir compensación alguna... total, empezamos un viaje 2h más tarde poe su total Incompetencia.

I was a little anxious after booking with OK Mobility and then reading the reviews about people being charged for damage on returning the car but my experience couldn’t have been more different. Pick up at Alicante was easy. We were asked to check the car for damage and take photos as proof. The car was parked in a dark car park, which was the only downside, as it made it quite difficult to see some of the scratches. My advice would be to take a video too. We returned the car at the end of our trip and it was as simple as handing the keys over, the guy at the desk looked around and inside the car and then we were on our way. We didn’t take out the expensive insurance cover offered at the desk and instead booked separate excess insurance before we left. We had to leave a large deposit but we had no problems at all. I would use this company again.