OK Rent A CarReviews of okrentacar.com

After finally locating this company in the basement of Malaga airport carpark, I was offered breakdown which I took at 9 euros extra I was told I would receive all documents and phone numbers in an email which I never received, I’d only hired the car for one day. Unfortunately I had a puncture whilst returning to the airport at 6am, 0.3 kilometres from the airport. I had my voucher paperwork so contacted the number on that to no avail. I pressed the SOS bUtton in the car, my flight was at 08:40. After waiting until 7:30 still no one coming we decided myself and my 2 children to walk to the airport where we missed our flights, we went to ok car hire with the keys where they charged me 350 euros for pick up truck as now I have no breakdown surprisingly, plus 60 euros for fuel is only used 1/4 of a tank. I’d left my sons coat and they refused to give it to me, it cost 500 pound to rebook flights and cost of a hotel for another night. They was so rude and totally ruined my time away. It’s like they get off on doing this. While I was in the que to be seen 4 people in front of me was complaint, one lady was crying and walked away. A total scam. Totally unprofessional and down rude and liars. If you rent with these people more fool you my break ended up costing 1500 pounds for 2 days plus a coat, and it smells disgusting like sewage down there, but I suppose rats live in sewage….!!!!

Fiumicino, what a joke! Meet and greet? Non existent. Bus waiting to take you to off airport site? Non existent. Site itself? Mobile hut for 2 found from site next door through gap in the dividing hedge. Car I ordered? Not available, only cheaper car but no refund. Full to full? No, €89 to fill up. Car scratched, dented, pulls to the right all the time. Interior clean. Joke. Filthy, white thin stain between drivers legs on seat. Ice cream? Joke! The site is filled with the other hire companies cars with offices next door. Cheap? Yes but at what price. Over to you.

In summary avoid OK mobility car hire despite their apparently bargain cheap rates - As others have commented, they make their money scamming you for minor wear & tear & charging exorbitant costs for anything they can find & they look hard. So be warned and be very careful. I hired a car from OK Mallorca Airport we checked the car pretty thoroughly we were careful throughout the 3.5week hire and cleaned it inside & before we returning All good, but as we walked away the rep called us back there was a scrape on the underside bottom turn down edge of the rear valance virtually impossible to detect on a normal collect & inspect. It was not by me but the OK agent insisted it’s not on the sheet and without photo evidence it was down to me I travel quite a bit & have my own excess insurance. They knew this & she said I should have had their insurance. They charged me €370. EasyJet cancelled my flight & had to hire for another 3 days which meant returning the car ( as above) and taking a different car for 3 days. I was even more thorough this time. However I failed to spot a fine hairline crack in the thin clear plastic strip of the mirror. Virtually invisible, but the agent did. !! We went through the same discussion. I recounted my €370 experience 3 days before. He let me off with a warning.- you may not be so lucky So avoid OK Mobility for one of the more reasonable hire companies

£250 excess insurance for 3 weeks hire of a Fiat 500! Once at the airport hire desk it’s the equivalent of highway robbery and at least Dick Turpin wore a mask! If the EU wants to attract tourism back to countries like Spain holding them to ransom is not the way. Time this insurance scam was regulated - starting with companies like OK Rental!!

Absolute scam - avoid at all costs. Making me pay insurance twice with a much more expensive rate

I will try to make a full review to help the next renters. From the first time, something don't get well. I try to change my dates and they ask me 90€ for this action. I say I found the new dates from a reseller with the same price and if they don't want to make me the change I will rent the car from a reseller. And voilà they make me the same price. Very disappointed from the company. They charge me after return the car 95€ about the fuel and about the kms. 1) First of all I rent the car with not full fuel. I have a photo from this with all the details available (City, Hour, Date). 2) They say i make more kms. What about this? a) I never see in any file from my rent something about the kms. Also the support person from the airport desk say we have unlimited kms to make. Also he charge us 40€ because we left the car from Germany to France. As you can understand they still moneys from Credit cards. I make the premium warranty so they cant charge me for an reason. What about after rent support? They never reply. I send tones of emails with all the informations and no one reply all this days. Stay away from company's like this. Its better to select a more safe / price higher company then company's with cheaper price like this. A car from 169€ / 4 days cost me 310€ with all this lays. As you see guys they try to charge me twice 90€-95€. My bank already take action to stop this transaction. BE CAREFUL.

Rented a car in Tuxtla Gutíerrez airport, Mexico. Good service and focus on the important parts of the rental agreement. Unfortunately the agrement was not available i English, but it went okay with some translation. Flexible about returning car in Cancun even though the do not have an office there. 50% cheaper than Hertz !! Easy return at a partnering company in Cancun. Everything was smooth and fine 😃

OKMobility Rent a Car I'm shocked in myself that i dion't check the reviews, but as Rentalcars.com list them in their quotes, i trusted them. The bad reviews exactly reflects my own experience and I even see the terminology that has gone through my mind to describe the scams. I upgraded the car at the hire desk in Alicante, and switched to a one way hire, again at their hire desk. When I returned the car at Malaga Airport, a mob of Okmobility staff set about taking photos in the darkness of the dimly lit return area, using the lights on their phones. They took photo’s of the most minor of marks, and I repeat marks, not even scratches i.e. that in my opinion would already have either been there in the first place, or could be polished out. Lets say from my vast experience of owning cars and hiring cars for decades, it was at worst fair wear. The staff were extremely rude, and kept me waiting for an entire hour whilst they concocted what can only be describe as a scam claim, which they eventually asked me to sign for. I noticed there was a total figure hand written down which was almost €1,500. So naturally I refused to sign it. At that point the staff (3 of them who I took photo’s of), became extremely agitated, wrote more stuff another piece of paper which they handed to me, and I refused to take that also. The main instigator, entered something onto the computer, took his coat and left. On arrival before this happened, I explained I was there to drop that car off, and collect another one for a 2day hire, which I’d hired directly from their web site (OK Mobility). I showed them the booking reservation on my phone. So I continued to wait patiently, and after around 20mins of being ignored, I reminded the remaining staff (2 of them) that I still have a contract for another car. Only at that point did they choose to inform me that I was banned from hiring their cars!!!!! So I was actually kept waiting intentionally, which makes me wonder how long I could’ve been left waiting! This is the first issue I’ve ever had with a hire car compnay like this, and this was the first time I’d ever used OK Mobility, so no coincidence there. Noticeably there were two other customers either side of me, and both were having issues and I’ve not seen that at a hire desk before either. So there is clearly and agenda with this company. The first car was hired through Rentalcars.com with a damage excess of €1,200 and they took €1,500. The 2nd car which was hired direct (email confirmation attached) was never honoured by them, so i'm out of pocket for that hire too. I think its also noteworthy, that I’ve never damaged Hire cars, or my own cars which are usually very large, nor the car which I hired in the immediate 2day period afterwards, I can prove all this, as well as providing proof of no claims on my own insurance for more than 10years. I am long enough in tooth, to know that minor scuffs or marks are considered as normal wear and tear, and that paying to have such scuff’s buffed out would only cost a couple of hundred Euro’s at the very most. I found the entire fiasco and the way in which I was treated was almost like being held up by a bunch of unruly hijackers having a laugh at my expense. The whole experience was extremely demeaning, unprofessional and somewhat traumatising. Had I been heading off for a flight I would’ve missed it. I get the feeling I was lured intentionally into upgrading to a more expensive car with the intention of scamming me in the way I was. In my opinion the Hirer lost the opportunity to mutually agree, and sign for any existing notable damages at the commencement of the rental. For those, like me who either lost their phone or took unidentifiable or unclear photo’s should not have their bank accounts hijacked in this way. Taking money from people without consensual agreement in my opinion is either an act of theft or embezzlement. Steer clear of these bandits