OfficialquasiReviews of officialquasi.com

If I could rate it zero, I would. Do not buy. This company is a scam. You will be on an unwanted subscription even if you don't sign up for one and they won't cancel it even if you contact support before it ships. Then, once you receive your fraudulent order, you must request a return within 10 days, and they still won't refund you the full amount. They charge return shipping and a restocking fee.

I had a bad reaction to the new masks. The mask caused my skin to go bright red with a burning feeling. I contacted quasi and explained that I never had a problem with their old masks, but the new mask had caused a bad reaction. As requested, I sent photos of the opened mask packaging with the batch no etc and a photo of my skin reaction. They offered 15% refund but I had to send the packaging back to the USA. I refused and they then said I would receive 30% refund, which I refused. Quasi will not answer any of my emails now. Terrible customer service as their adverts offer full refunds if not satisfied with product.

Never received my item and it was delivered through to the wrong address, instead of helping me they outright ignored me and never got my money back

Wish I would have seen these reviews earlier. I am having the same problem. They signed me up for auto shipments without my knowledge. Insist that I return at my own expense less 15% restocking fee. This is BS.

Do not order quasi face masks or any other product from this company. I ordered it from my amazon prime account, a one time order as I do not do subscriptions especially if I'm just trying it. I got it and a month later I got another one so I go on my amazon prime account and can not find it anywhere on my orders. The pkg it came in says amazon shipping. But amazon can find no such order and instead of it being on my amazon prime charge card which never reaches its limit as I pay it off every month but its on my discover charge card as a reoccurring charge. I called amazon and they hung up on me because I wanted to know how I go onto my account and order something they can't see and I'm receiving a pkg that is from amazon and then I contact discover which gives me a 800# to quasi and says that's the quickest way to dispute and I get a voice mail. Beware people, amazon is not safe and this quasi company is bad. If they can do this, there's no telling what information they have about my accounts. It's a scary, lieing world. You can't trust amazon and discover really let me down too. Be very careful what you order online especially from amazon

Absolutely the worst customer experience I’ve ever experienced with a brand. The masks smell very chemically and are not hydrating. I tried to return the masks within their guarantee window and they have made it so difficult. They made me open unused masks to take pictures, answer a whole host of questions. I also told them to cancel my subscription. It took several weeks to get them to supply me with a return label. Then they sent me another order of product and charged my card without authorization. I still have not received a refund from my initial order returned, and they are telling me I’m going to have to pay for return shipping and a restocking fee on the unauthorized order they sent. It’s been over two months of going back and forth with them. Worst company ever. Don’t they their products, and their business is a SHAM.

DO NOT BUY!!! 1. This is a Chinese counterfeit 2. Product has strong solvent smell (probably unsafe to use) 3. Packaged and mailed by someone who does not know how to do this simple job. Package arrived smashed and torn.

This company is a complete scam! They have enrolled me into a subscription without any permission. They use tactics on their website and there is no log in process to take your details off. I’m disputing with my bank now but quasi you owe a lot of people refunds and apologies for the financial stress you are putting people through.