Officialquasi Reviews | Read Customer Reviews of officialquasi.com

Officialquasi Reviews | Read Customer Reviews of officialquasi.com

Officialquasi reviews

Showing 18 reviews with 2 stars · Clear filters

Samantha N.
Sep 15, 2026
Great product terrible company policies…
I ordered four boxes and I love the product. Don’t get me wrong but I didn’t need a membership and when I called to cancel the membership they said oh no we have to send the product to you first, then you have to return it. They had taken the money out of my account asked for my new address cause I had moved sent me the product then they’re telling me I have to send it back and I pay for it and then I have to pay 20% to put it back on the shelf so my question is why couldn’t they have just sent back my money and kept the product and never sent it so part works great, but the company is a terrible company
Response from OfficialquasiSep 22, 2026
Hi there, we're glad you love the product and we appreciate you saying that. We hear your frustration with the rest of the experience, and your question is a fair one. We'd like to review your case and find a resolution. Please reach out to us at [email protected] and we'll make sure it's looked into. Warm regards, The Quasi Team
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proud M.
Sep 10, 2026
The mask keeps falling off sliding off…
The mask keeps falling off sliding off until it starts to dry. First night I kept it on for 2 hours I got up with little swelling on the face and no visible change at all. I will continue use the rest of the pack and update if it does get better, if it doesn't I will leave this review
Response from OfficialquasiSep 11, 2026
Thank you for giving it more time before making a final call. A couple of things that might help: applying on clean, dry skin with no heavy products underneath and pressing firmly from the center outward. Staying still or lying down for the first 15 to 20 minutes while it sets makes a big difference with adhesion. Also try leaving it on longer next time, ideally overnight, as that's when most customers see the best results. We look forward to your update! 🫧 Warm regards, The Quasi Team
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Lori
Sep 3, 2026
I had a reaction to the product and…
I had a reaction to the product and they shipped me another shipment even though I had canceled. I paid for something I can't use....twice. very frustrating.
Response from OfficialquasiSep 7, 2026
Hi there, we're sorry about this. Having a reaction and then being charged again after cancelling is incredibly frustrating, and we completely understand. We want to get this resolved for you. Please reach out to us at [email protected] and we will make sure it's taken care of. Warm regards, The Quasi Team
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Michelle S.
Aug 27, 2026
The product makes your skin feel soft…
The product makes your skin feel soft and supple, but other than that, there’s no noticeable improvement to the way my skin looks
Response from OfficialquasiSep 3, 2026
Thank you for the honest feedback. We're glad you're experiencing the softness and suppleness. Results can vary from person to person, and for some customers the visible improvements build more gradually with continued use. We appreciate you giving it a try. 😊 Warm regards, The Quasi Team
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Tina
Aug 17, 2026
Horrible packaging, ok product!
With as expensive this product is, and with the results you promise, you would think it would be packaged with care. Maybe use a box, instead of just a bag. Every single product I received the packaging was damaged, luckily the product was not. As far as having glowing skin as advertised...I will review that after using for a month, but so far after 2 masks, I see ZERO difference.
Response from OfficialquasiAug 22, 2026
Thank you for the honest feedback. You're right that at this price point the packaging should reflect the quality of the product inside, and we appreciate you flagging that. We're glad the masks themselves were undamaged, but we hear you. As for results, two masks is still early days and many customers start noticing a real difference around the 3 to 4 week mark with consistent use. We'd genuinely love to hear your update after a month. If you have any questions in the meantime, we're always here at [email protected]. Warm regards, The Quasi Team
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Marlies L.
Aug 12, 2026
Don't buy it
Don't buy it! The neck mask wouldn't even stay on. I saw no changes. Lots of money for nothing.
Response from OfficialquasiAug 17, 2026
Hi there, we're sorry to hear the neck mask didn't work out for you. We appreciate the honest feedback, and if you'd like to discuss your options, we're available at [email protected]. Warm regards, The Quasi Team
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Randi V.
Aug 9, 2026
The customer service is good
The customer service is good. They respond quickly and remain professional. The product arrives quickly as well. My complaint is the product itself. The advertising is brilliant. The little cartoon of the woman who has a Dermatologist for a sister, with the narcissistic husband going through a midlife crisis-my ex husband. I never took the time to research live results, my mistake. I am 49-years old and I have fine lines in my forehead and smile lines aka crows feet. I have dark circles under my eyes, which I've had my entire life- even as a kid, allergy related. I have been using this mask for over a month now, as directed twice a week, on my face and neck, I see zero difference in my skins appearance. Initially I left it on for 2 hours, but noticed it was still white, so then I left it on until it was clear, which took about 3.5 hours. It is expensive and I do notice that it slips constantly, which is irritating as I am a busy single mom of 3 and I am constantly doing things even at home. I only notice the day I do it, my skin is softer. No glow to my skin, no "glass" appearance and certainly no erasing of my fine lines. I may be atypical, but I feel that it is important to have someone with actual results review the product.
Response from OfficialquasiAug 17, 2026
Thank you for such an honest and detailed review. We really appreciate you giving the masks a fair shot for over a month and sharing your experience so openly. You're right that everyone's skin responds differently, and we respect that the results haven't matched what you were hoping for. We hear your feedback about wanting to see real results from real customers in the advertising, and you're not alone in that. If you'd like to explore your options, we're always available at [email protected]. We genuinely appreciate you taking the time to write this. Warm regards, The Quasi Team
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Blair L.
Aug 9, 2026
Mask does not stay on properly at all
Mask does not stay on properly at all, bottom part slips off top part peels at sides
Response from OfficialquasiAug 17, 2026
Hi there, we're sorry to hear that. A few things that can help with adhesion: applying on clean, dry skin with no heavy creams or oils underneath, pressing firmly from the center outward, and staying still for the first 10 to 15 minutes while it sets. Applying the top piece first and then the bottom piece can also help. If you've tried all of that and it's still not staying put, please reach out to us at [email protected] and we'll help you out. Warm regards, The Quasi Team
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