OfficialquasiReviews of officialquasi.com

Think Twice Before Buying from Quasi! My experience with Quasi has been extremely disappointing. My order was promised within 3–5 days but took 13 days to arrive. Worse, all five boxes arrived wet and damaged. When I reported the issue with photos and requested a refund, I was put through more than 10 email exchanges without a satisfactory resolution. Now, Quasi wants me to pay return shipping AND accept a 20% restocking fee — even though the order arrived damaged. Why should customers pay extra for a problem they did not cause? I believe a company should take responsibility for damaged deliveries and treat customers fairly. Instead, I feel I am being penalized for reporting a problem. I am sharing my experience to warn other consumers: Please think carefully before purchasing from Quasi. I have photos and email records to support my account. I am still asking Quasi for a full refund without return shipping charges or restocking fees. Please be careful they put you on subscription automatically without your approval, must send email to cancel or you will be continue to receive unwanted product.

Awful company i ordered my masks a month ago and i still have not received them. I tried several times reaching out to them and have not yet received not even one response back. Plus they put me on auto purchase for my second shipment but i haven't even received the first. So disappointed been going to the mailbox everyday and everyday nothing. 😞

BUYER BEWARE! I am extremely disappointed with this company's customer service and lack of accountability. What should have been a simple order issue has turned into more than a month of frustration, repeated emails, empty promises, and absolutely no resolution. I placed an order during their Labor Day Buy 2, Get 2 Free promotion but received only two packs. When I contacted customer service, I was told the promotion had not been selected during checkout. Rather than making a genuine effort to resolve the issue, the company placed the responsibility on me. After numerous emails, customer service actually acknowledged that my experience was "completely unacceptable" and promised to escalate my refund request immediately. That promise was never fulfilled. Now, after more than a month of going back and forth, they insist that I return the merchandise before receiving a refund. Given their repeated failure to follow through on previous commitments, I have absolutely no confidence that returning the products will result in a timely refund. I even offered to return the merchandise once my refund was processed, but they continue to repeat their return policy without meaningfully addressing my concerns. The issue is no longer just about the merchandise or the money. It is about integrity, accountability, and how a company treats its customers when something goes wrong. Their responses appear scripted, their promises have been meaningless, and their unwillingness to provide a reasonable resolution is unacceptable. A company that works this hard to make a sale should work equally hard to retain its customers and resolve legitimate complaints. I have been patient, professional, and more than reasonable throughout this ordeal. Unfortunately, my experience has demonstrated that customer satisfaction does not appear to be a priority. I will NEVER purchase from this company again, and I strongly encourage potential buyers to carefully consider my experience before placing an order. Bottom line: A great promotion means absolutely nothing when the customer service behind it fails to deliver. You have lost my business and my trust!

Well, I came here to say what almost everyone else is saying about their customer service and charging habits. I pushed my next delivery date out till December and then January of 2027. Somehow, after sending them a dozen screenshots of what actually happened, they sent me 2 screenshots and said that I had only pushed my next order out for 2 weeks. They actually charged me earlier than my next order, because I had just received and order the week or so prior. Do not trust you card information in their hands. They will twist that facts, as if they are justifying charging you that extra last time. It’s much like gaslighting, dealing with them! It will always be your fault and not their problem if you try to change anything regarding your subscription. No business ethics and no integrity as a business. Sad

I cancelled my subscription after the second order, and have a clear email stating my subscription was cancelled. 3 months later I see a charge for another set and with all the back and forth emails, they have not refunded my money. This is extortion. They claim my subscription was set to every three months when clearly my subscription email was cancelled. They don’t care, just a bunch of emails trying to get me to keep it at a discount and some extremely long process to send it back. They will charge you again even if you cancel to see if they get away with it.

I tried to cancel the last order as soon as I realised I had been charged, as I was unaware it was a subscription. As I notified the company, they advised that the subscription had been cancelled, but that the order had already been dispatched and therefore could not be stopped. Over the following days, I was given no meaningful support other than a fairly poor AI chat tool that repeatedly told me the same thing. At the same time, I received an email advising that my order would be delayed because it had not yet been dispatched, yet it was apparently still on its way. This was the very same order I had attempted to cancel almost immediately, probably within an hour of the charge appearing on my credit card. At no point did I receive any notice, email, or warning that I was signing up for a subscription. The entire experience has been incredibly frustrating. As much as I like the masks themselves, the customer service has been awful, and I will not be purchasing from them again.

Quasi had a deal where you purchase 4 face masks and you receive chest masks and a Korean skincare guide for free. They also gave a discount code which brought the price of everything to $72.99. I was only shipped the free gift chest patches. It was literally labeled on the email “free gift”. Upon emailing them I provided screenshots of my order, and screenshots of the special they were advertising. Christine at Quasi advised me that I paid for chest patches, and if I’d like to order the face masks she could assist me with placing another order to pay for face masks. I advised her that I ordered face masks in the first place, and the chest patches were free, so why would I be charged for the free gift and then expected to pay again for what I ordered and never received the first time? Why can’t I just be shipped what I didn’t receive in my order? After much going back and forth with Christine still insisting that I paid for chest patches and will need to pay again for what I ordered and that nothing was indeed going to be free, in spite of their advertising free gifts (which I have proof of), I finally expressed that I refuse to pay and need to initiate a return as I’m disappointed with the handling of my order, zero acknowledgment and accountability on Quasi’s part of their bait and switch, and get this…. When I return the items I’m not even going to receive the full amount paid! They’re going to charge me a 20% restocking fee! They didn’t offer to ship out the items from my original order, insisted I pay again for the items THEY failed to deliver and I don’t even get a full refund for my troubles??? This company is a scam and I’m reporting this to the BBB!

I would rate this product and this company a 0 if I could. I ordered once - I saw zero benefit/improvement from using the product. However, they keep shipping me product and keep charging my credit card. I have tried to contact them but they do not respond. Do not order this product and do not deal with this company!