OfficialquasiReviews of officialquasi.com

Response from OfficialquasiJul 6, 2026

Hi there, thank you for taking the time to share your experience in such detail, and we sincerely apologize for the frustration this has caused you. We understand how upsetting it must be to see an unexpected charge of that amount, especially when you felt you had more than enough product from your original order. That is not the experience we want for any of our customers.We also want to say that we're sorry to hear about your hospitalization, and we hope you're feeling better now. We understand that circumstances like that are completely beyond your control, and we recognize how difficult it must have been to deal with a return window on top of recovering from an illness.We would genuinely like another chance to make this right for you. Please reach out to us at [email protected] with the subject line "URGENT: Return and Refund Request" and we will have a senior team member review your case personally. We want to find a fair resolution for you, and we are committed to doing so.We hear your feedback about the subscription clarity at checkout, and we take that seriously. Every customer should feel fully informed and in control of what they're purchasing, and we are continuously working to improve that experience. Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

Thank you, we're glad everything got taken care of! We'll make sure Elizabeth knows you appreciated her help. 😊 Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

Hi there, thank you for sharing your experience and we're very sorry to hear about the trouble you've been having. We take claims like this extremely seriously because all of our products are formulated in Korea and shipped directly from our US fulfillment center. What you're describing does not sound like the product or the experience we stand behind, and we want to investigate this thoroughly. Could you please email us at [email protected] with photos of the product and packaging you received, along with your order number? This will help us determine exactly what happened. We want to resolve this for you fairly and as quickly as possible. In the meantime, if your purchase was made through any website other than officialquasi.com or our authorized Amazon store under "Official Quasi," there is a chance the product may not be authentic, and we'd want to flag that for you as well. Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

We're glad it was quick and easy for you! If you ever want to reorder or have any questions, we're always here to help. Thank you for letting us know. 💛 Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

That's great to hear, thank you! We'll make sure Christine knows her quick response made a difference. If you ever need anything else, we're always here. 😊 Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

This is really lovely to hear, thank you. We believe that great customer service means respecting your decision, not pressuring you, and we're so glad Elizabeth made that clear. Whenever you're ready to come back, we'll be here. We appreciate you sharing this. 🫧 Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

We love hearing this, thank you! The screenshot is a nice touch, right? Elizabeth knows there's nothing better than seeing the confirmation with your own eyes. We're glad everything got updated smoothly and we can't wait for your order to arrive. Thank you for the kind words! ✨ Warm regards, The Quasi Team

Response from OfficialquasiJul 6, 2026

That's what we like to hear! One less thing on the to-do list is always a win. We're glad Elizabeth made it easy for you. Thank you for sharing! 😊 Warm regards, The Quasi Team