Office DepotReviews of officedepot.com

This will be my second review but necessary because Reanna Joseph, a representative/specialist at Office Depot/Office Max understood that my canceled tech subscription funds were not returned to my credit card account that I used. Ms. reviewed my account and recognized that I had spoken to two previous reps who were just as nice but request was not implemented by the necessary department. I was assured that immediate action will be made to refund money back to my credit account. I have a good feeling that this matter will be resolved soon. Thank you, Gloria Asport

So I ordered some items, when they arrived they weren't what was described, so I call customer care to do a return. Seemed pretty simple, told me to leave the (2 very large) packages on my porch for pickup on day 1 (I'll call it) So I leave packages, nobody came for them. I contact them again, I get told the drivers were busy, they'll come tomorrow so leave them out again. So, day 2 I leave them outside, nobody comes! Now we're onto day 3, left out again, nobody came... these folks send me a survey about my experience, to which I respond letting them know just how I feel about their shenanigans, explaining that if a thief would see multiple boxes sitting outside for days on end, they'd assume my house was empty and what if my home became a target, because of these shenanigans? I get ANOTHER pickup date, which is this upcoming Monday, "guaranteed" and IT'S A HOLIDAY, so I know it'll be another lie/ excuse why they didn't show up! I specifically ordered online because of convenience, and now I'll have to drive to a location to return my items, and get refunded, because apparently they do not care when they owe you money! This is ridiculous, and I'll surely be letting others know about the customer service, on top of the item not being what was described in the first place.

The shipment did arrive but came late. But the product is pretty good as what I expected.

HORRIBLE Customer Service. I ordered a file cabinet on Dec 21st and was told it was in stock and would be shipped the next day. Received notification that shipment was delayed and I should receive it on Jan 6th. No File Cabinet. Called and was told I would definitely receive it on Jan 8th. No File Cabinet. Called again and was told that it was out of stock and never shipped at all but they would ship another asap. NO FILE CABINET. Received a phone call from someone who spoke broken English who said that they were refunding my money because the file cabinet was out of stock and I would have to reorder. Called on Jan 13th and was told that I could order a new one but I still haven't received my refund on the first one so I told them to just apply that to the new one. They said the refund had already been processed so they couldn't do that. Jan 17th and I still don't have my money or file cabinet. I called again and was told that it wasn't even processed until yesterday. HORRIBLE CUSTOMER SERVICE. I tried to post this same review on Office Depot website but was told that they wouldn't post it.....guess they only want positive reviews.

A fuir !!!! Pire service client avec qui je n'ai jamais eu à faire. 8 mois pour vous envoyer des avoirs, suite à des commandes qu'ils ont eux même passé, sans même nous consulter. Du jamais vu ! Je déconseille fortement.

Terrible customer service. Nobody is on the same page or knows the policies of their company. They say one thing and mean something else. They act nice but are actually quite dismissive and want to get you off the phone as soon as they can. If I didn't take my own initiative, I would've been out an extra $275. They told me things that weren't accurate. I will NEVER buy anything from office depot again nor will I EVER recommend it to anyone.

Logged into my account to view my reward certificates and found out I only had $1.00 - 2.00 on them when I should have had at least $70.00 +. I called customer service and apparently someone in another state had used them!? I also realized after I logged in that I had never been issued credit for 4 ink cartridges I turned in a couple months prior that should have been on the acct already. Talked to customer service and they said they would put them on the acct but it would take 5-7 business days and would issue $8 (4 x $2). When I turned them in they were having a promotion and I was suppose to get $4 per cartridge but apparently customer service would not honor the difference of the additional $8 they were offering for the promotion. They couldn't tell me why I didn't get credit in the 1st place either. Also FYI.......If you buy reward cashback items with reward certificate money you will not receive any rewards on the products you are purchasing. When I ordered online they did not have that on any kind of disclaimer. When I mentioned that to the customer service representative they just brushed it off and ignored my concern.

Beware of their supposed tech service. I took a laptop in and they 'scanned it' and found malware and issues. Best solution, they said, was to buy their amazing tech support. Office Depot company, all done in the US so no language issues, blah blah. I bit. I tried to use it twice, The first time someone from India sent me to someone else from India, who took over my computer for 8 hours, then hung up with no action or update or report. Really? I called back the next day and another Indian sent me to another Indian who tied me up for nearly 12 hours. He fixed one of two issues and hung up without warning, which seems a standard of practice. No report, no nothing. I tried to cancel the service but since it was more than 30 days after purchase, they refused to refund. So, they took me for $130 for NOTHING except keeping me from working for two days. Complete BS.