Office DepotReviews of officedepot.com

I purchased hand sanitizer before the epidemic. OfficeDepot.com guaranteed they had the item in hand and there was no need to order from their competition. Office Depot made excuses for delays, and the epidemic happened. They assured me again that there's no need to worry and that they still have the product and it will arrive in two days. At that time it was still available from their competitors. Now we are in a state of emergency Office Depot's competitors no longer have the item. Office Depot just admitted they were lying the entire time. They never had the item in the first place, and canceled the order.

I ordered a desk 2 weeks ago that was GUARANTEED within 7 days. I called to ask where the desk was by the 9th day, and they said there was a mistake! Without notifying me. SO I call and spend 45 minutes on the phone for them to PROMISE ME DELIVERY BY *AM the next day..... Then get an email 5 hours later asking if I can set an appointment for my delivery, 5 DAYS after THAT! I was emailing them for another hour plus, and they said it was GUARANTEED yet again by tomorrow morning. I come home from work with NO DESK on my porch, even after signing paperwork to deliver without needing a signature. I call and they then said it would be delivered in another 3 DAYS!!! Still no DESK! Do you people even know what you are doing!?!?!?!?!

If I could give zero stars I would. My order has still not arrived. I was promised a delivery date of March 4. That day came and went. I am now told that my order will be delivered by the third party service on or before March 6th. I asked for tracking info. There is no tracking information. I asked for an estimated time of delivery. They could not provide it to me. So let me get this straight... you drop $300 some dollars on a desk that is going to be delivered to your home but you aren't going to tell the customer exactly when?? WHAT? That's insane. People work. They don't sit at home waiting for a delivery. the customer service people in addition to two supervisors didn't help me at all. They tried to assure me that the problem is being escalated. Escalated to what? It's either on it's way or it's not. I will never ever do business with them again or recommend them to my employer or anyone. Worst company ever.

Really good deals going on and the shipping was fast. We ordered a few new pieces of new office furniture and some paper/dividers. Furtnifure came a few days later and it was all high quality, worth the money especially the desk and chairs.

Terrible customer service at the Loveland store. Skyler was rude and simply wanted to talk over me rather than try to understand my concerns. As a business owner if I treated my customers the way they treated me, it would not be long and I would be out of business. My suggestion is get your office supplies somewhere else.

I placed an order for desk chairs for our new store opening in two weeks. I ordered 4 desk chairs and 8 side chairs. In order for me to utalize the coupons I had to order only a few at a time?. The person that assisted me on the on line took over an hour to place the order and totally messed up the order. Besides keeping me on the phone for an hour she kept getting the ship to incorrectly. I was so frustrated that I asked her to cancel the order and I placed it again. The order was never cancelled!!!She had a case of (4) sent to my home which I did not order. It has been more than three weeks since the order was placed.. I called several times and asked to speak to a manager. I was told they were not available. Finally I spoke to someone who has been trying to assist me.All I want to do is to have the box picked up and credited to my account. They also delivered two extra chairs to our store. They do not know what they are doing. I cannot return to store as they are too heavy and the box does not fit in my car.Their customer service is horrible!. NEVER AGAIN! Barbara

Horrible experience this place should be close

Totally unprofessional service cancel my order without any proper Reason they try to deliver stuff without any notice with only one guy who can’t even place my order in house second thing after week they cancel order Not to buy anything from Office Depot