Octopus Energy USWe understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing262 approved reviews, newest moderated first
Sherry G.
Wonderful customer service
Response from Octopus Energy USMay 5, 2026
Thank you for the kind words — we're so happy to hear that! Providing a great experience for every customer is what our team works hard for every day. We're glad we could deliver that for you. Thanks for choosing Octopus Energy! 🐙
Gordon K.
Clarissa, like all Octopus customer service representatives, provided friendly professional service quickly and with clarity and precision. She is to be applauded for representing Octopus in a way that demonstrates your commitment to your customers. And management is to be recognized for providing the leadership and support that makes a call center function at the highest standards. This alone should be enough to make all utility customers Octopus customers.
Response from Octopus Energy USMay 5, 2026
What a wonderful review — thank you so much! We'll be sure to pass your kind words along to Clarissa; she will be thrilled to hear this. You've put it beautifully — it really is our entire team, from frontline to leadership, that makes moments like this possible. We're grateful to have customers like you who take the time to recognize it. See you around! 🐙
Jeff
I'm still waiting for my deposit refund!
Response from Octopus Energy USMay 5, 2026
Hi Jeff, thanks for your patience — your deposit refund was processed Friday and should reflect in your account within 2–3 business days depending on your card issuer. If it hasn't appeared by end of week, reach back out and we'll sort it right away!
MT
There have been a couple of occasions that required me to contact customer service. Each time I had to reach out the person in the other end of the line has been stellar in their customer service and desire to get things resolved for me. Thank you for making me feel valued as a customer.
Response from Octopus Energy USMay 5, 2026
Monika, this truly made our day — thank you! We know that reaching out to your energy company isn't always something people look forward to, so it means the world to hear that our team turned those moments into positive ones for you. Making you feel valued isn't just our goal — it's our standard. We're so glad to have you with us! 🐙
Adline F.
By me being on set income as an elderly and disabled person I am so grateful for being with your company and I invited my friends to join me and they are very happy. Thank you so much
Response from Octopus Energy USMay 5, 2026
Thank you so much for sharing this with us — it genuinely warms our hearts. We believe everyone deserves reliable, fairly priced energy, and knowing that we're making a real difference for you means everything. And how wonderful that your friends are happy too! That kind of trust is something we don't take lightly. Thank you for being part of the Octopus Energy family. 🐙
Chen T.
Everything I asked was discussed and explained to me in my end in a the level which i understood.
Response from Octopus Energy USMay 5, 2026
That's exactly what we aim for — clear, jargon-free conversations where you always leave knowing exactly where you stand. Thank you for sharing your experience! We're glad our team could make things easy to understand. 🐙
Anthony S.
Easy switch, spoke to a real person, no sales talk.
Response from Octopus Energy USMay 5, 2026
Love hearing this! No runaround, no scripts, just real people helping you make a simple switch — that's the Octopus way. Thank you for giving us a shot, and welcome aboard! 🐙
Lakeshia J.
I Love Octopus Energy I will stay connected for Life All staff are friendly, pleasant, and courteous the family I've always desired 🐙💙
Response from Octopus Energy USMay 5, 2026
This honestly put the biggest smile on our faces — thank you! Family is exactly the right word for what we're going for, and we're so glad that comes through in every interaction. We're honored to have you with us for life. The feeling is mutual! 🐙💙
