Octopus Energy USReviews of octopusenergy.com

Clarissa was great! Super helpful and thoughtful and took the time to make sure my concerns were taken care of.

Great customer service didn’t have to wait on hold for a long time. Communication was good by phone and by email. When there was an error in switching over to octopus, lizzeth the service rep I spoke to was able to give me a credit for the time I was still on the previous provide with who was charging double the amount that octopus was offering. Wish I would have never left octopus a year ago for this other provider.

The website to sign up for the plan had a glitch - I could not place my order despite trying on different browsers, desktop or mobile phone, and different days. When I called up the customer support number, the associate Revel helped me sign up for the plan over the phone. She was really polite and professional, and answered whichever questions I had while signing up. I'm hoping the experience using the electricity plan will be as good as the experience I had getting helped by Revel!

Octopus is great! I’ve never had such amazing experience with an electric company, but their customer service is unmatched. Kevin (the one with the accent) and Peyton specifically helped me so much that I’ve probably just become a lifetime customer. I truly appreciate being an Octopus customer because I believe they appreciate me being one! ❤️

I was unable to transfer my energy service on line - but Revel made it easy when I called into customer service to get help. She did all the heavy lifting and got it done. Looking forward to being a customer again with Octopus.

Clarissa was extremely helpful. I look forward to returning to Octopus Energy.

This is my first month with Octopus Energy and I’ve not received my first bill yet, but I’ve called into support several times now for various questions about the plans and some of their specific savings programs. My most recent customer service Rep was Payden and he was extremely professional and helped answer all of my questions. The best thing about this energy company is their support staff is located in Texas. They are easy to understand, helpful and truly embody that southern hospitality. Thank you!

I think this was the fastest I have ever been enrolled with a new energy company. Great customer service from Kevin.