Octopus Energy USReviews of octopusenergy.com

Very responsive

Excellent service from Kevin. I was asked to call support to finish some last items for enrollment as a new customer and Kevin listened and provided knowledgeable responses and actions. I really appreciate the quick call.

I had a great experience working with Lizzeth. She was professional, friendly, and very knowledgeable. She took the time to answer all my questions. . I really appreciate her excellent customer service and positive attitude — thank you, Lizzeth, for your help!

Kevin was wonderful! When I called in originally, he told me exactly what I needed to get for the deposit to be waived. I was able to call back in the afternoon and requested to speak to him to finish the process. He was quick, easy to understand, and made it a breeze! Overall, I had a simple time signing up and receiving all the necessary documents as our call was happening. Kevin is a great agent! Update: I sent a reminder email to them to not call my old electricity provider and cancel that plan because I will be having electricity in two different places. I got a response 3 days later that actually my entire request was rejected (despite having a card on file, account sign up documents, etc) because they think I’m having electricity at the same address…like that makes no sense. And I got the email on Friday at 5:21 when I can’t even call in to get help to figure out the issue. Luckily Deavonte’ got that sorted for me today. Here’s to hoping the electricity is on this Friday!

Kevin was very knowlegeable. He provided information that was helpful in understanding my solar system, and how to optimize the use of the equipment. It was explained in a way hat makes my investment in solar make sense. I called to complain about yhe increase in rates, but I ended up signing another 12-month contract. He is, indeed, a very valuable asset.

Jake was a pleasure to work with in opening my account. He was professional, knowledgeable and courteous. Jake restored a bit of my faith in humanity! Give him a raise and a promotion, possibly to a trainer - he'd be a wonderful trainer! Thanks Jake!

I want to take a moment to recognize Deavonté for his outstanding customer service. When I got home today, I discovered my power had been disconnected because someone mistakenly signed my address up for different services. It was a stressful situation, but when I called Octopus Energy, Deavonté immediately stepped in to help. He was professional, patient, and thorough in resolving the issue, and thanks to him, I was able to get my power restored the same day. His dedication and excellent service turned what could have been a very difficult experience into a smooth resolution. Thank you, Deavonté, for going above and beyond!

Clarissa was very helpful and made signing up for an energy plan very easy. The process took no time at all as well.