Monique R.
The accident
Payden listen to me.. payden insured me that he would take care of the mishap!!

We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Monique R.
Payden listen to me.. payden insured me that he would take care of the mishap!!
Daniel B.
I researched this thoroughly using ChatGPT. That technology was very helpful in making my decisions. Once on the patch to sign up, I encountered the Octopus website. Multiple attempts to sign up, each coming back with bad data or an error or a spinning dial. I finally called them and discovered, I was in fact set up with an account. A few minutes on the phone and I am now a customer.
Response from Octopus Energy USNov 7, 2025
Hey Daniel, Thanks so much for sharing your experience — and for sticking with it! We’re sorry the website gave you trouble when signing up. Our tech team is already looking into what might’ve caused those spinning wheels, since we want joining Octopus to be as smooth as the energy we provide ⚡️ We’re glad our team could get you up and running quickly on the phone. Welcome to Octopus, we’re thrilled to have you with us 💜 Love and power, Katie @ Octopus Energy
Leslee
Called in to reconnect my smart thermostat Kevin took care of the problem immediately! Thank you!
Bart
Very easy to deal with!
Lisa Clement F.
Kevin was clear, concise and helpful with enrollment
Taniyah
Revel made my first time setting up electric seamless. She was so understanding and patient. I would recommend Revel and Octopus Energy to family and friends who want to find an electric company.
John
Kevin is enormously knowledgeable with different plans and it gives the Customers insight on what the best plan to embark on.
Greg G.
Information given was straight forward, easy to understand. Switching process was quite easy and took about ten minutes.