Octopus Energy USWe understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Catherine F.
Very helpful, patient, knowledgable & friendly person. Explained everything to me so I could make a clear choice.
Response from Octopus Energy USMay 1, 2026
We're happy to hear that our Energy Specialist was helpful, patient, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience, and we're glad you could make a clear choice!
Jose Jaime M.
Clarissa was a joy to talk with and she was thoroughly professional.
Surina M.
They are offering good services
Isaac Queiroz S.
O app é muito bom
RS
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
txtango
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
Cris W.
Devonte was amazing ! He was very knowledgeable & extremely helpful!
Harlan J.
Moved from out of state to a new apartment complex. Sign up and then was rejected because a out-of state driver's license was provided and Octopus considered this cause for fraud. They would not allow alternative means of correction. DO NOT USE THIS PROVIDER
Response from Octopus Energy USDec 4, 2025
Hi there, We’re really sorry for the frustration you experienced. An out-of-state ID shouldn’t prevent us from helping you get validated, and we do offer alternative ways to confirm identity — so it sounds like we fell short in how this was handled. If you’re open to it, we’d appreciate the chance to review your case and make this right. Please reach out to [email protected] or call 833 962 6888 and we’ll be happy to take a second look with you. Thanks for the feedback — we hope to earn back your trust. Love and power, Katie @ Octopus Energy
