The New York TimesReviews of nytimes.com

Criminal organization.

Unusually bad. Log out doesn't work. You can't cancel without talking to customer service and suffering pitches for 15 minutes. Not worth the value of the content.

Waste of money. started home delivery 3 months ago and I quit. No local news. Too much on Queers. Too expensive. They also ripped me off. Never got my 12 weeks of 1/2 price. The double charged me after 8 weeks. Garbage.

Biggest scam for delivery! Never once did I receive a paper and they refuse to refund the money! Sham that the newspaper industry is dying so they have to scam people! Sham on you!

This is a transcript of an online chat I had with NYT re the death of my brother in law who was a subscriber The New York Times logo Thank you for chatting with us today! Transcript of your chat provided below. This link will expire 1 hour after you leave the chat conversation. Oct 28, 2021 2:42 AM EDT benny: Hello Andreq! Thank you for contacting The New York Times! This is Benny. How may I assist you today? benny: Andrew You: My brother-in-law. Andrew Moran passed away unexpectedly on 24 September 2021. Please cancel his account. Thank you. Paul Rendall benny: I'm sorry to hear that, my sincere condolences. In order for me to better assist you, may I please have the email address and account number associated with your subscription? You: xxx. Sorry I don’t know an account number benny: Could you please provide me the zip code? benny: For the account number please follow these easy steps: 1. Login into your account using this link: 2. Click on 'Account' which is on the top right corner of your screen. 3. You should see a box, click inside that box where it says ‘Account’ After that you should be able to see ‘Account details’ and below it will be your account number! benny: I haven't heard from you. Would you like to continue chatting? You: Hello? benny: Still here benny: For the account number please follow these easy steps: 1. Login into your account using this link: 2. Click on 'Account' which is on the top right corner of your screen. 3. You should see a box, click inside that box where it says ‘Account’ After that you should be able to see ‘Account details’ and below it will be your account number! benny: I haven't heard from you. Would you like to continue chatting? benny: Since you have been inactive from the chat for too long, for quality purposes we need to close this chat in order to keep assisting other visitors. Please come back whenever you need further assistance. Thank you for your interest in The New York Times! You: My brother in law, Andrew James Moran, passed away unexpectedly on 24 September 2021. Email address is xxx Zip code YYY. Can you cancel his subscription please? You: thsnjbuiu You: Thank you. Paul Rendall You: I have no account number because he’s dead You: My brother in law, Andrew James Moran, passed away unexpectedly on 24 September 2021. Email address is xxx. Zip code YYY. Can you cancel his subscription please? I have no account number because he’s dead. Thank you. Paul Rendall francisco: Hello, and thank you for contacting The New York Times! This is Frank. Please allow me just a moment while I pull up your account. francisco: Thank you for waiting! We are so sorry for your loss and totally understand your feelings during these hard times; nevertheless, note that the NYTimes will be glad to stay right next to you throughout this hardship. On the other hand, have you considered changing your subscription to your name, so you can still enjoy our content? If so, I would be glad to provide you with an outstanding offer as low as £1 per 4 weeks for 52 weeks on our basic digital plan allows you to access all of our published articles and sections on your smartphones, tablets or computers, including our complete archive all the way back to 1851; as well as access to exclusive features, podcasts and newsletters, along with previews of new releases. As well, if you find that there's little time for you to read our articles and the news too, you could try our Daily Podcast, and stay tuned in less than 20 minutes without being too involved with the news. Would this work well for you? You: Jesus Christ! You’re trying to sell me a subscription after I’ve just told you my brother in law has died? No it wouldn’t work well for me. francisco: Please accept my most sincere apologies for any inconveniences this may cause you! Thanks for waiting! the subscription has been cancelled. You will continue to enjoy all your subscription benefits for the rest of your billing cycle, which ends on Thursday, October 28th, 2021. Unfortunately we cannot issue any credits or refunds for the remainder of this billing cycle. You're welcome! Thank you for contacting The New York Times. It has been a pleasure working with you today! Have a wonderful rest of your day.

Cancel Culture is alive and well thanks to the NYT.

I could not cancel because of the technical issues on their website. So I contacted support for refund after a new charge. When I contacted by chat, they started asking for my address which I never gave them. Then they wanted my card info which I never gave them before. The agent kept telling me they need to verify my account. I never gave them that info before so what are they verifying it against? The agent got my answers, asked me to wait, and then just repeated the cycle. It was like talking to a bot. I am just bothered that American companies want to collect my data when I am cancelling. They never ask for any when I subscribed and paid.

I too would give less stars if possible. They allow writers refer to our president as Mr Biden in many articles. I consider this unprofessional and just plain RUDE. When I tried to call and cancel I was disconnected after holding for 45 minutes, I was caller #6 on the cancellation option.