The New York TimesReviews of nytimes.com

I signed up with optimism for NYTimes recipes over the holidays. When I realized I wasn’t using them, I cancelled the $4.20 special subscription rate sometime before 3/30 (per my cryptic notes). I failed to see the $4.20 rate continued to be charged to my account. (My fault!) In June, the NYTimes raised the fee to $31.46/month! Once again, I failed to see that charge until 9/26/26. (My fault again!) When I called, the NYTimes would only deduct half of these charges. I have not used this app since last winter! Since the oversight was my fault, I have learned ! Don’t sign up for subscriptions that jump in price! ! Check every line on your credit card bill every month! ! NY Times “Customer” Service is in it for making $$money$$ rather than taking care of the customer.

Too many errors and opinions.

Omg!! What was such a small problem ( two papers being delivered while on a vacation suspension hold) turned into a nightmare when trying to access customer service with the NYT!!! We have been a customer for sixteen years and have seen the downside of customer service due to budget cuts and AI. So sad :(

I've spend over 3 hours to dispute a $10 charge. I canceled a subscription on the 13th when I needed to by the 14th. Their computers did not register it until the 26th. I've written a few emails - they don't respond. I call and they call back and it goes directly to voicemail. I don't know why. Chat said they could not help. Still fighting them but on hold for an hour and 35 mins so far!

Absolutely horrible customer service. Wait time is 4 hours, almost consistently. Tell you one thing on phone, then forget to tell you , you have to also email what was just confirmed over phone. Cannot use cc unless you sign up for auto pay, not one time use. I have been dealing with them for a month and a half. Would not subscribe except for seniors at my retirement community want the paper. But recently, they say the quality of articles has gone down hill. Can't say enough how ridiculous it is to deal with the NY Times. Website does not even work.

Absolutely horrible. Advertized an article, then placed it behind a weekly subscription paywall that I didn’t know about until after I made an account with them. Disgusting business practice placing information behind a payment. Do better.

Many critics argue that the publication has shifted from objective journalism into a partisan opinion outlet that actively favors the Democratic Party. From this perspective, the paper does not necessarily fabricate stories from scratch, but rather "lies by omission"—choosing to aggressively cover stories that harm its political opponents while burying or ignoring negative stories about its political allies

My problem is not with the NY Times content or regular home delivery. I tried to pause home delivery while i will be on vacation. There is no longer a live person to speak with and the portal chat failed to achive this task . When i did get a phone number to speak with someone it was again an AI bot. When finally transfered to where a real person could speak to me i waited for nearly 2 hours and than got hung up on. Having been a subscriber for over 30 years i expect more than this. IF this is how the NY Times feels about its subscribers maybe its time for me to look elsewhere for the news . Given the fact the subscription cost is the hightest out there we ought to expect at the very least common courtesy. RBE