Nuvio RecoveryReviews of nuviorecovery.com

I cold plunge every morning and was sick of paying for and hauling ice on a daily basis. I got sticker shock when looking at some of the options out there for a simple tub and chiller. Nuvio had a tremendous offer going for a combo of tub and chiller, and I made the plunge (pun intended). Their unit gets the job done at a fraction of the cost of competitors I'd shopped. I live in Arizona, so our tap water comes out warmer than in other areas so I was surprised initially at the amount of time it takes to cool a fresh tub of water, but once I understood that I now have a routine where I set the chiller each night so it can run overnight so I can have a tub in the low 40's in the morning. Also, when I did encounter an issue or had questions the support from one of their employees named Cherry was fantastic - courteous and effective. Are there some bells and whistles I'd love to have? Sure - but not for an extra $1500 - $2500 or more. Very glad I made the choice I did. I have referred a family member and a friend to Nuvio and would recommend to anyone.

Was having an issue with chiller reading correct temp. After a few trouble shoot ideas, they sent me a new chiller with out hesitation. Received unit with in days!

False Advertising, Poor Product, and Zero Customer Support I bought this product because it touted in its website “Try It Risk Free” and “30 Day Money Back Guarantee”. I tried it once. It was incredibly loud, took 4 hours to get the water from 60 degrees to 52 in my bathtub, and leaks at the port. I went to return it, and after 48 hours (there’s no phone number to call, only email address) they continue to simply send me the fine print of their return policy that only unopened products can be returned. How is one supposed to “try it risk free” without opening the box?!? Poor quality product with predatory marketing and sales tactics.

Horrible customer service, I’ve been trying to get ahold of them about an order I placed & then I cancelled right after. No response at all, I’ve sent 5 emails & numerous texts messages with zero response. Now I just got an email saying it was shipped. They shipped the order even after I told them to cancel the order! Now I gotta deal with shipping it back once I receive it.

NO Response. I emailed about 12 times asking about product return and all I get is radio silence. The device does not work and now I'm out $700

I have been dealing with the “support team” and it took them 4 days to respond originally to my frustration of not receiving the accessory bundle I had purchased with it and then 5 hours later after I had set it up, it hadn’t dropped the temperature more than 1 degree, so I wrote another email requesting a new one as this one must’ve been defective. Which took them another day (5 days) to respond too. By this time I had packed it up and was ready to take the “L” and move on. Finally when I got the email about the accessory bundle I responded to it stating I had a non functioning device and didn’t want the accessory bundle anymore, which their response was “oh, we shipped it already”, didn’t provide a tracking number and then started asking for videos or photos of how I had it setup. I already packed it up, now I have to unpack it and set it up again to what? I set it up exactly as the setup instructions stated. And to add to that, their social media and website clearly has photos of setups that in no way follow these setup instructions, leaving 20 cm or 20 inches clear around the device for “smooth air”… yes that’s what the caution sticker states on the device, clearly translated to English from another language. Lots of poor wording and steps in the instructions and on the device. Stay clear, the return policy is for a non-used/unopened device and you have to pay for the shipping, so take that little info into account for anyone who likes to buy a product to not try it out and just wants to support the post office. POD chiller at least says you can use the device and return it in condition if you don’t like it. These guys are like, thanks for the money now we will respond when we feel like it, and if you don’t respond within a few days to us, we will close your ticket. Emails from support were also sent out Saturday night, 5 pm Hawai’i time. Almost as if they wanted the best chance of it being overlooked by me. Now I have to chuck this thing away. So I’d stay clear unless you have $600 to gamble with and don’t mind losing and supporting a company that just slaps a sticker on a Chinese made product and advertise it with fake stats. If you watch their videos it’s obvious too me now that they chilled the water with the giants amount of ice they bought and then filmed it as if the product works as advertised.

Product doesn’t function as advertised. Failed after one use. Writing customer service only results in guidance to read technical manuals or videos. They claim to offer service but customer service takes zero action beyond templates responses. There is no customer support, there is no pride in their product and they need to use predatory marketing and return policies to make money.

First, I will tell you that I went with Nuvio because like many of us, things are tight! I had researched quite a few different options and many of the setups were very similar. I was confident I was making the right choice. It was advertised to be set up inside or out which I really wanted. My first bug, setting it up outside. I live in Florida and set it up by my pool. The water started at 86 degrees, and after 8 hours had gotten down to about 68. I was disappointed, but also thought, it's almost 100 degrees out and it is in direct sunlight. I drained it and moved it inside. I turned it on, and it cooled the water to 52 degrees in about 7 hours. That was fine because I was planning on early morning plunges. My second bug, It kept the water at set temp about a week, maybe 10 days, then I started noticing temperature fluctuations that were fast. The water felt warmer. The first thing I did was clean the screen on the hose that flows into the plunger. It was clogged and once clean, worked fine again. I clean it every week now. Bug number 3 happened two weeks ago. The sub pump died, so I started looking at videos on youtube for help. The pump was definitely fried, but I did find a video about a guy who made his own cold plunger. He was adamant about the pump being able to move 800 gallons of water per hour minimum. I found one on Amazon for 20 bucks. I put it in the water, turned it on and the water cooled from 86 degrees to 50 degrees in about 3 hours. I wasn't sure what size pump came with it, but if you are having an issue with it not cooling quickly, you may want to change the pump. Hopefully this helps anyone having similar issues. As I said, for the price, $599 for the plunger, chiller and cover, you can't beat it!! The other thing I really love, and wanted to mention, is the vertical plunger. I started in my bathtub with bags of ice, so I was planning on replacing the plunger that came with it for one more like a tub. I did 8 plunges in my bathtub, but once I got the vertical plunger, I immediately noticed it was easier to breathe while plunging, so that was another benefit I discovered. I would not hesitate to recommend this product to any of my friends or family. If I had to do it again, I would still buy Nuvio. It is everything I wanted and more!! Thank you, Nuvio for a great product that did not cost me, two to three thousand bucks!! A tremendous value and great customer service! Thank you, Matt for the personal touch!! Sincerely, Dennis Bracco