Nuvio RecoveryReviews of nuviorecovery.com

DO NOT BUY THIS HUNK OF JUNK. I've got 2 replacements because this thing breaks everytime. Like other reviews say, it will not last a year guaranteed. I tried to get another replacement because they won't give me a refund and they said they can't because it broke due to misuse, which is total crap. I have followed the directions to a T every time and these machines just break over and over again. I wish I had the money to go and buy another one from another company, but I don't. So now I'm without being able to ice bath every morning, which sucks. Once again, DON'T BUY ANYTHING FROM THIS COMPANY!

I purchased on 9/10/25. I set it up on 9/14/25 and did my first plunge on 9/15/25. The morning of 9/23/25 the water was not cold, because it was not circulating. The pump stopped working. Their website ai chatbot assured me I would receive a prompt reply from an actual person to arrange for replacement parts. I have received no such response. Furthermore, I purchased their all-in-one water cleaner and it arrived with visible sediment floating in the unopened bottle. I want a FULL REFUND! THIS PRODUCT IS JUNK!!!

First off, you can get the exact same unit from China for less than half the cost but honestly don't bother. These things are absolute garbage. You're lucky if they last over a year and their warranty is terrible. They only warranty specific parts. Extremely shady company.

I received my Chiller Pro on September 4, 2025. After setting it up and turning it on, it leaks badly from the hose that connects the pump into the chiller. Today is September 20, and I have been attempting to contact them to process a replacement since September 5. They provide no phone number and only give you an email address, number to text, and an online form submission. I have tried all three contact methods multiple times with no response. I have contacted them on Facebook and Instagram with no response. I am now discovering that it’s not just me experiencing this, but instead it is a recurring problem with them. There is no customer service available. Do not buy from them unless they get this resolved.

To Nuvio, You mean you can't find the file for Brendan Farley that has been open since July 29th? I find that hard to believe. How much more information could you possibly need? Here is the order number: #26440

Unit stopped chilling. Communication was slow with customer support. Mike at Nuvio quit responding. No response to my emails in over 10 days. Out money and with a product that doesn’t work.

Response time from customer service is great. Cold plunges are great. Product quality SUCKS. 1) my pod arrived with a hole in the rim so the rim would not remain inflated. 2) they quickly replaced it. 3) three months later the pump broke. 4) it arrived after the slow boat from China brought it over. 5) a week after I got the replacement pump, the replacement pod sprung a leak on the bottom. If I could give ZERO stars for quality, I would. The closest to ZERO is one star. Don’t try this company unless you are a very patient person willing to constantly wait for replacement parts.

Build quality is a joke. This exact product is all over AliExpress. Nothing premium about it — just expensive branding over a weak product.