Nuvio RecoveryReviews of nuviorecovery.com

I had a small issue with my pump, and the customer service team were able to get a replacement arranged for me very quickly. They even reached out later to check if it had solved the problem (which it had). Very great, thank you!

This product has never worked from the beginning. I requested a refund, but was told it could not be refunded because it was “used.” The reality is that we have never been able to use it at all. The sauna is the same way it does not work, and the company refuses to take responsibility. ⚠️ Please do not invest in these products. The company does not stand behind what they sell or support their customers when problems arise. They also refuse to send me my refund Celia Velazquez

My chiller arrived non functional and I have been emailing customer support for 5 days straight with no answer, do not buy from them

I purchased two products from Nuvio, one being the chiller and the other being the long recovery pod. After three months the chiller stopped working and the recovery pod had a leak from the beginning. The customer support team at Nuvio is responsive, but unwilling to help fix or replace any products. They string you along asking for videos and making you try different things, none of which actually help. Once I requested a refund or a product replacement they went completely dark on me. Stay away from this company.

Customer support is terrible. The product will have issues and you will be at the mercy of “Charlie” in support to resolve an issue. Its taken me 2 months to get the simplest response with no explanation. Try contacting and talking to a human before purchasing - you cant!

It’s very slow to cool down a regular-sized tub. Mine takes 6-8 hours to go from 20°C to 6°C. I bought it hoping to run it for 1–2 hours each night while I work out, then come back for a plunge. But the reality is I have to leave it on all day or all night, which blocks the tub from normal use. Not great. I have the Recovery Chiller for Ice Bath.

Charlie was great and took care of everything in an expedient manner. Just a couple of quick videos of the error code and they sent the part with how-to videos for changing it. Works like a champ now.

It didn’t work when I first received it. I was trying to test it in a bucket of water to see how fast it would cool. The pump wasn’t working and we tried everything to fix it with their support team. I wanted to get my obey back because I had all the equipment and boxes still but because I tested it in the bucket they wouldn’t accept it. How are we supposed to figure out it works without trying it? They told me they would send out a new pump to replace the broken one and I never received that either. So the company and the equipment is sketchy. I would look into any of the other options out there.