Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery reviews

488 approved reviews, newest moderated first

Stuart R.
May 19, 2026
Service great-product not so much
Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer service quite a bit and I found Ossy, my service rep to be excellent! He provided regular updates and pushed things along where he could. I now have replacement unit...time will tell.
Response from Nuvio RecoveryMay 20, 2026
Hi Stuart, Thank you for sharing your honest feedback. We’re very sorry to hear about the issues you experienced with the chiller unit, and we understand how frustrating multiple component failures must have been. At the same time, we’re very pleased to hear that Ossy provided you with excellent support throughout the process! We truly appreciate your patience, and we hope your replacement unit provides the reliable experience expected. Best, Nuvio
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Rose L.
May 18, 2026
You will not regret using this product
You will not regret using this product. I received my red light therapy mask and I noticed smooth face right after the first use. Customer service is amazing and attentive they will try to make your experience excellent. Plus if you refer there product to others you can get a discount of 50$. Don’t second quess there product like I did it’s definitely worth the money plus they have discounts right now so don’t wait buy it now.
Response from Nuvio RecoveryMay 20, 2026
Hi Rose, Thank you so much for your wonderful feedback! We’re thrilled to hear you noticed visible results so quickly and that you’re enjoying your red light therapy mask experience. It also means a lot to hear such kind words about our customer service team - providing attentive support and a great customer experience is always a top priority for us. We truly appreciate your recommendation and support, and we’re so glad you decided to give us a try! Best, Nuvio
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Stac
May 18, 2026
Great customer service & the products…
Great customer service & the products are great too.
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um N.
May 18, 2026
Response time takes several days so…
Response time takes several days so they can scam you out of having to give you a refund which is a shame cuz all I wanted to do was exchange it but now they're make it so ridiculously complicated, I'm not even going to buy a replacement.
Response from Nuvio RecoveryMay 20, 2026
Hi there, We’re sorry to hear that your experience left you feeling frustrated. That is certainly not the experience we want for our customers. We understand how important timely communication is, especially when it comes to exchanges and refunds. We’d appreciate the opportunity to review your case further and see what may have happened here. If you're open to it, please reach out to us directly with your order details so our team can look into this and assist you further. Best, Nuvio
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William
May 17, 2026
Replied to my email right away and…
Replied to my email right away and corrected my concern.
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Superman C.
May 16, 2026
Had some issues with my pump going out…
Had some issues with my pump going out and they replaced it without a fuss. Back to my cold plunging! :)
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KM
May 16, 2026
Nuvio Customer service went well once I…
Nuvio Customer service went well once I was connected to Charlie. Prior to that I wasn’t sure about the process with the virtual assistant . Charlie followed up on my equipment issue, a broken pump. I took a picture for verification. The process took 2.5 weeks and the part just arrived. If all goes well I’ll be plunging tomorrow.
Response from Nuvio RecoveryMay 20, 2026
Hi there, Thank you for sharing your experience and for your patience throughout the process. We’re glad Charlie was able to assist you with your equipment issue and follow through to help get the replacement pump arranged for you. We also appreciate your honest feedback regarding the virtual assistant experience, as this helps us continue improving our support process. We hope everything works perfectly with the new part and that you’ll be back to plunging very soon! Best, Nuvio
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Crew
May 15, 2026
Love my red light mat and always feel…
Love my red light mat and always feel super recovered after using.
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