Pamela H.
I follow Nuvio and the ad said your…
I follow Nuvio and the ad said your company was closing. ? I clicked "Shop Now" Because it stated the Double mat was $1000 off. Which would have taken the price down to $500. When I clicked the price. Your company quoted $500 for a single mat. Bait and Switch going on here????
Response from Nuvio RecoverySep 6, 2026
Hi Pamela, Thank you for raising this. We’re sorry for the confusion caused by the advertisement and can understand why you would question the pricing after clicking through. We’d like to clarify that our Red Light Therapy Mat and Red Light Therapy Bag are two different products with different prices and promotional savings. The single Mat is currently offered at approximately $500, while the Red Light Therapy Bag - which provides two-sided coverage - is a higher-priced product and has been advertised with a larger discount. If the advertisement you saw appeared to suggest that the Red Light Therapy Bag itself would be reduced to $500, we would genuinely like to review it, as we certainly don’t want our advertising to be misleading or create the impression of a bait-and-switch. Promotions and advertisements can vary, so a screenshot of the specific ad would allow our team to identify exactly what was displayed and investigate any discrepancy. Please send the advertisement to [email protected] and our team will be happy to look into this for you. We appreciate you bringing it to our attention. Best, Nuvio