Nuvio RecoveryReviews of nuviorecovery.com

Looked for the most affordable red light full body solution after seeing an article in Men’s Health Magazine and I landed on Nuvio. Got the mat for $500 with a 1 year warranty and already happy with the attention to detail from the custommer support team when I had a shipping query.

Pleasantly surprised with the red light products and customer care team, and even the express delivery have been great. Highly recommended!

I have been discussing my purchase with AR and they have been very accommodating and helpful. I am happy that you buy a product and you get to communicate with someone about any issues. All issues I had were taken care of in a timely and professional manner. Happy customer. Love the product.

Rehman, A.R. Was encouraging and promised me the issue would be resolved promptly so that I could get back to using my device. Once someone finally contacted me A.R. made it happen and I’m awaiting my new cords.

I purchased a Nuvio cold plunge chiller because I liked the company’s mission of making recovery easy, affordable, and accessible. Unfortunately, my experience has created significantly more frustration than convenience. The original circulation pump failed and was replaced under warranty. Less than six months later, the replacement pump failed as well. Having two pumps fail within such a short period raises serious concerns about the quality, durability, and expected lifespan of a component that is necessary for the system to function. I first contacted Nuvio regarding the latest failure on July 24. Their website says they quickly provide replacements when customers experience issues and that their 24/7 customer support team will work closely with customers to resolve problems as quickly as possible. That has not been my experience. It took nearly 49 hours to receive the first meaningful response. I replied within four minutes and agreed to purchase another pump for $9.99. It then took more than another 51 hours to receive the next response. Instead of attaching the invoice so I could pay and get the pump shipped, I was told that someone had requested for the invoice to be sent. I then had to follow up again asking for the invoice. As of July 28, this has been an unresolved process lasting more than four days just to purchase a $9.99 replacement pump. The replacement has not shipped, and I have not even been able to pay for it yet. To be clear, the $9.99 price is not the issue. My concern is that a warranty replacement failed after only a few months, and Nuvio has not answered whether that is considered the normal service life of its pumps. I was provided with technical specifications, but no meaningful explanation of why the pumps repeatedly fail or whether the current replacement has been improved. Nuvio says its number one priority is the customer and that it wants to remove the friction that prevents people from staying consistent with recovery. In my experience, repeated equipment failures, manually draining the plunge, troubleshooting the system, waiting days between support responses, and repeatedly following up to obtain a basic invoice have created exactly the type of friction the company claims to eliminate. I am sharing this so prospective customers understand that pump reliability and the replacement process may become ongoing concerns. This review reflects my experience as of July 28. I will gladly update it if Nuvio provides a dependable solution, follows through promptly, and handles the situation in a way that reflects the promises made on its website.

If i could give minus -5 stars, I would. This company is FLAGRANTLY Stealing. My order #62205 June 28,2026. I ordered a red light bag over a month ago for $880, and I specifically chose one that did NOT include a red light face mask because I already have one from a different company that I love. I still have not received my red light bag. Instead what they did was they sent me a face mask that I didn't ask for and now they are claiming that they can't refund me because they sent me this unsolicited item. They also haven't refunded me or sent me the red light bag. I emailed about eight times so far, they don't get back to me for days, and they keep sending the same stuff over and over, basically saying we're so sorry we will get back to you but they never do anything different. They've been telling me for 10 days that they have forwarded it to management but I haven't heard anything. They do not have a phone number. The phone number is for texting only and it's even worse than the email response. I have told them I'm going to contact the Attorney General of California which I am doing today. I made a huge mistake of using my debit card instead of a credit card, and so they have my money in their hand and I can't dispute it as easily. This is a very, very, VERY bad Fly-by-Night"company". It's disgusting and shameful and I don't know how they're still in business. I looked at their address in Irvine in Google Maps, and I called the company next door to where they claim they are. There's a Jamba Juice so I called the Jamba Juice place and I asked them if there was a company called "Nuvio" there. The nice young man said no, they are on either side of a bank and a grocery store. 😬🤯 I looked at my Citibank statement and I got an address for them in Wilmington Delaware. When I zoomed in on it on Google maps, it looks like just some sort of a digital reseller. I don't know who owns this company but do not trust them. They are liars and thieves and they will not get back to you once they have your money, I can't believe they still haven't sent my product or given me a refund. I'm looking for an attorney or I'm going to take them to small claims court. BUYER BEWARE!!! SAVE YOUR MONEY

Outstanding customer service and communications. I purchased the Red Light Mat for my wife and she loves it. Something happened to the controller and it stopped working. I contacted customer support and after a couple of emails I had a new one in the mail. The email exchange was simple. They verified my purchase and requested pics/info on the controller. The entire experience was quick and easy.

I ordered the cleaner and the bottle leaked out and the entire box was saturated. Lost 1/2 of the cleaner. Contacted customer service and reached a chatbot and it said they would notify someone. To date I have received a word back