NurxReviews of nurx.com

Okay, customer service does suck. They do not respond to your messages through the account "messages" feature. But hear me out... I had an ongoing birth control script through Nurx and messaged them asking to change this to a different hormone combo due to my PCOS/hormonal imbalances causing chronic pain. They did not answer me. After a day or two, I submitted a request through the homepage for a new prescription and requested the new birth control I wanted. Someone wrote me back saying no, because I already had a current script. I responded asking them to /actually/ read my request instead of just canceling it, and also copy/pasted my same request into my message to the support team. After 1 day, I was contacted by Dr. Betty Acker and they changed my script for me without any push back, although they did warn me that one of my requested options was super expensive so we went for another option on my list of preferences. So, yes, the customer service team is lacking...but the medical professionals that work for Nurx do know what they are doing and are happy to help you. I'm on a new medication and my chronic pelvic/ovarian pain is virtually nonexistent now. I am grateful for this service.

I’m so ticked with them. After discussing my birth control prescription is to be sent to my pharmacy not shipped which they did the first time. Now, they are ignoring the request and charged me way more than my pharmacy would have for my new prescription. (The last birth control didn’t work for me) When I questioned the cost etc… and asked again if it was being sent to my pharmacy and why I would be charged by them and my pharmacy my questions went unanswered. Do not use them!!! They do not listen to the customer and do not respond when needed to. Being a single mom I can’t afford just any fees and costs and they blatantly disregarded my requests to make sure it went to my pharmacy as before.

The customer service is garbage on a consistent basis. They are not prompt or on time. I thought the service was an awesome opportunity, but I was sorely mistaken. I do not recommend this service.

Don’t trust them for lab test, totally unreliable, non conclusive results or explanations, copy and paste answers… I disputed the charges! Totally frustrated with a company providing such important services in a such relapse way. And I tried to talk, chat, solve the issue in some way but they just don’t care about. They will reply here with another copy and past text… wait for it! They will reply this saying they want to fix but that is also a lie, just check all the bad reviews… they could improve their services and processes by that, but they just can’t improve, unfortunately.

Okay if you know what you want and aren't in a rush. It took 2 weeks before the medication was prescribed (despite the website saying 3 days) and it takes 24-48 hrs to hear back from each message to customer service. But when the NP did finally get to me she refilled my prescriptions no problem. She tried to sell me on a few extra items but didn't push when I turned them down. So overall it's been an okay experience. Nothing remarkable but reasonable as long as your not in a rush

I tried Nurx for help with my rosacea which I had been diagnosed with before by my former dermatologist. I'm in a particularly bad flare-up right now and getting in with a new dermatologist is a months-long process, so I filled out the questionnaire, paid for my consultation, and hoped for the best. One of the questions they ask is if you've tried certain medications. I marked that I had tried one and didn't see results. A week or two after filling that out, I finally heard from a provider. He never provided a treatment plan or explained his recommendation, just messaged me to say "Hey, we don't carry **medicine you said you don't like** so give me your pharmacy info and I'll call it in there." I pointed out that I'd said I didn't want to try that again and that I was worried it wouldn't address the pervasive redness but also made it very clear that I was not a doctor and valued his professional opinion. I guess I still irritated him because he messaged me back two days later and essentially said I'm incurable and I need to just "avoid triggers." Having spent the past month+ feeling incredibly self-conscious and helpless, this just added to my anxiety.

Don’t use Nurx! The customer service is awful. Gave Nurx a shot after moving and not having my usual gyno anymore. Contacted customer support, after being charged $80 to my credit card instead of my insurance. It’s been over 2 weeks and I still have not heard back! Will be canceling my subscription. Update as of June 24! I finally heard back (in April) after waiting for 2 weeks. Customer service sent me the information I needed to file a claim with my insurance. I found out after submitting the claim that my birthdate was wrong! It wasn’t even off just a couple of days. The month, day, year was all wrong. After calling and getting that resolved plus asking for a few other items needed by insurance (i.e. ndc), I received a new letter the same day. I submitted the new claim, then found out that the ndc was inactive! I reached back out through the website and was told someone would get back to me in up to 24 hrs and that they were contacting the pharmacy. That was 1 month ago and I have yet to hear back. Needless to say I would give 0 stars if that was a possible and I canceled my prescription since I’ve been battling this for 2 months. I reached out again yesterday after calling to cancel my prescription to give them another chance to redeem themselves and they still haven’t contacted me!

I was happy with Nurx until they wanted to give me whatever genetic on hand, when I had been receiving and was happy with the type I was currently using and had been using for almost a year. The new brand was "the same", but actual customer reviews were a lot lower and very concerning. When I brought my concerns up to Nurx and told them that I wanted the same medication I had been taking, Nurx refused to send me it nor would they give me a refund for my 3 months' worth of unused pills. Plain and simple, they don't care about their patients.