NurxReviews of nurx.com

I'm not going to mince words here- NURX customer service team needs some retraining. What's the point of my wife filling out a detailed medical survey about her weight and PCOS when the reps are going to assume that she's immobile and addicted to cigarettes based on her BMI? She isn't and never has been. The survey CLEARLY INDICATES that she works a full-time job on her feet and is regularly active in a local gym and yoga studio. I can certainly understand having to throw out scripted responses to reduce legal liability because of the potential links between blood clots and birth control, but quite frankly NURX reps are in no position to throw out weight control advice when we're trying to get hold of birth control to manage her abnormally painful periods. Unless you are health and weight coaches, I advise that you stop making assumptions based on the controversially flawed BMI, which WAS NOT INTENDED TO INFORM MEDICAL DIAGNOSES PER HARVARD MED SCHOOL. Women should not have to beg and plead their case FOR MULTIPLE DAYS before your reps to get birth control, and because of your rep's incompetence we will now have a gap in birth control coverage. We will not be back.

They keep your information even if you do not order from them. You let them know what birth control you want but they ignore your request and say we can give you xyz instead. Waste of time. Don't use them.

I was denied purchasing of birth control because I am 55. I received a rejection notice along with a condescending message from the doctor about me being menopausal and how they don't treat menopausal women. I am not menopausal and still in need of birth control. I was never asked in my interview by the doctor if I was or not. Very shoddy in my book. Why would I try to order contraception if I didn't need it? I am not a fan of this website or medical expertise.

I am so disappointed with my first ever experience with this company! They never clarify to me the amount of the products. I was so surprised when they debited that much amount to my account without my knowledge. I’ll try to messaged them but they said that they can’t refund me because the products already ordered. But when they ordered that they never explain the total amount until the order was “shipped according to them” I will not recommend this company ever!

Was charged for another prescription of birth control which had changed without my knowledge to a generic brand. The order had not shipped out yet and I asked for a refund it was declined. After speaking to someone about my issue nothing was done to fix the issue and the medication was still sent out with no refund.

I had signed up for acne/anti-aging consultation last week. The PA recommended 2 topical agents but they were rejected by my insurance. Now the PA wants me to contact my insurance company to figure out coverage. They also want to transfer the prescriptions to another pharmacy for me to go and pick them up. This completely defeats the purpose of this company’s advertising.. they praise themselves on the ease and convenience of having everything done and taken care and the meds delivered. This is really unacceptable and I had requested a refund and they have kept denying it. The person did not even call me for the consultation. So I don’t understand what they did to charge me the $35.

Their UX is very poor, they don't make it clear enough what's going on pushing you into a subscription, then all messaging is via their platform making it that much more annoying to deal with them, and a lot easier to miss important messages. When you phone them, you essentially just get a "F.U." response.

Terrible. Bill you and ship medication without your consent. Won’t refund or make the situation right and will continue to lie straight to your face.