NurxReviews of nurx.com

Please don’t use this company. The acne medication does not work and the customer service is horrible. It is truly a waste of money. And I never been more disappointed with how I was treated by this company.

I am just writing this so others can use another service whenever possible. I previously had a great experience with them but now it is horrible. They take days or weeks to respond but charge your card immediately. I sent my initial request 11 days ago and a follow up over a week ago. As of today, no one had responded and I’m out of my medication. Yet they have thier money. They will follow up here with the same generic message they wrote under everyone’s. There are plenty of online services to use, use them. They will publicly tell you to email them but still not respond privately.

The worst. Don’t do this! There are better sites to get birth control and other medications. The customer service and response times are insane. I waited 2 weeks for a medical provider to respond to my request. Then the medical provider asked me one question; which I responded to immediately. I was hoping because I responded immediately that she would get right back to me. NOPE. She asked one question and didn’t get back to me for another week. I had to send multiple messages questioning what the heck was going on. She finally responded again after a week and asked another question. And again after she asked one question she disappeared for days. I would literally just start sending “??!??” In my message portal. I’m honestly convinced these aren’t real healthcare experts. These are computer robots responding. I FINALLY got a prescription after a month of trying super hard to get responses. Only to have them cancel it because they said my insurance was wrong. So I responded to let them know that my insurance is fine and that they entered it incorrectly. I asked them to run my insurance again because they were clearly missing one number. That was 5 days ago !! Haven’t heard from anyone since, even though I’ve sent a message every day. So if you’d thinking about this using this site just save yourself the hassle. It’s not easy or convenient.

Worse experience ever. I registered to get a prescription before I ran out of pills. I got immediately charged $15. I messaged to ask how long it takes to get a prescription, but nobody messaged me back till it was too late. So I had to go to a CVS to get a prescription before I ran out of pills. Then I asked the customer to cancel the order, still, nobody answered till another prescription came in 2 weeks later. I asked for a refund and it said non-refundable… Completely wasted my time and money. Would never recommend it.

The customer service is horrible. I called the customer service number to check the status of my order and i felt rushed. The operator just rushed through everything. I feel like the shouldn't charge us upfront if they are not going to review it anytime soon. The only response i've gotten was its a delay in orders.

The idea and the concept is good but if you want them to charge your insurance then it’s a hassle. You can never get a hold of anybody on the phone and their text messaging system goes on answered for weeks. Held on the phone for over 1 hour 24 minutes.

I've been "under review" for skincare for a week now. Which would be fine, if not for the fact that I have tried messaging them about how I want to have my prescription sent to a local pharmacy for days. They've ignored all of my messages. $40 down the drain, apparently. Never again.

I updated my rating. i was really worried about taking weeks to get a response based on other reviews. They were slow to respond about 9 days for me but did follow through and provide me with an update that my BC has shipped 11 days after i requested so please be aware that they are experiencing high demand and more delayed response times.