NurxReviews of nurx.com

*Response to the NURX response below. I HAVE BEEN MESSAGING AND EMAILING THE ADDRESS BELOW FOR 5 DAYS AND NOTHING! Such a generic, and useless response* So I was pretty impressed by the process initially…until I tried to cancel. Big red flag when you can’t cancel yourself. You have to message from the app or email. I emailed them 5 days ago mentioning I was moving, crickets. I messaged them every day for 5 days. NOTHING. Today I get a “you have a message from NURX” and thought they finally got back to me. But no it was a message that my refill is ready and they just charged my card $90. This kind of cancel process should be outlawed. When I was asking about my prescription, they responded within hours, but when I asked to respond…crickets.

Terrible service. It takes days for anyone to respond to you. They claimed that my prescription wasn’t pre approved by my insurance. My insurance approved it instantly and they still said there was a problem processing the prescription. It was canceled 4 times without any explanation or communication on If they were attempting to fix the problem. Clearly they do not have the staff to handle the volume of customers. This was all after they charged a $40 consultation fee. Felt like a scam since I never received my requested medication

3 weeks and no meds received. Too slow any inquiry takes days to get any reply. Then they did not send it to my pharmacy so had to reach back to them again. Called them 2x to. Seriously.

This company is a waste of time. Takes three weeks to receive birth control when they advertise 1-2 days. I wanted to switch birth controls but they won’t respond to my messages so I called my doctor and got her to fill the prescription for me (took 3 days to get the pill from her). Then Nurx tells me my insurance is a closed network and wont take prescriptions from them even though my insurance verified that’s not true. And my insurance had already approved the first prescription from Nurx before I asked to switch so that doesn’t make sense.

Complete waste of $15 for consultation. They didn’t do anything for me. I’m so disappointed. I wish I looked elsewhere. Their site made it seem like they’re helpful! Don’t waste your time and money.

Terrible customer service. Charged my card for a service that was never rendered. Wasted my time, for birth control pills. There are various vendors who provide superior service, at comparable prices. Save your time. Go elsewhere.

Worst experience ever! I completed the initial questionnaire and provided payment with my insurance, which should be $0. Most companies do not charge until service is complete. I was immediately charged on my healthcare spending credit card no less and the medical provider still has not reviewed anything close to two weeks later. I only went through this company because they have the patch. My daughter uses another company and has her birth control in hand within 10 days. I want a refund NOW!

I’ve used this company for almost a year now without any issues. I messaged asking about my prescription. After asking my current prescription was canceled without any warning. And I didn’t receive a real answer until I called customer service 11 days after the fact. My question was answered within 2 minutes. It’s ridiculous that they recommend you message or email them questions but can’t get back to you in a timely manner. The fact that my prescription was canceled after asking a question is terrible. They say they’re all for helping people be safe but then put them in situations that can be dangerous.