NurxReviews of nurx.com

The companies customer service is terrible. They cancelled my subscription twice with no warning. When I try to get ahold of customer services, a different rep answers a message days later with completely off the wall responses. They don’t read what the customer sent and just send copy and paste answers. I got married, my name changed so I needed to update my name and insurance. I sent 5 messages trying to get it updated, with responses ranging from, “We are getting ready to ship your prescription.” “We are having trouble understanding what you need. Can we send this to a pharmacy?” “We cancelled your updated request because we thought it was a duplicate.” At no point did any of them read the message where I just asked to be able to update my insurance card. 2 months later and now I’ve run out of my birth control with no solution and no refill. Complete garbage and I wouldn’t recommend this company to anyone.

The worst...........they take your money immediately and then crickets.

Probably the worst service I’ve had with them. They have “noted” that they sent me emails saying I’ll be getting charged soon for some birth control but never did I get one until today when it’s already been charged. Charged $60 for something I don’t need and they switched my brand.. yes still same generic but I’m not one to start another generic of the “same” because I been on these for the last 8 years and it’s been fine. Called to cancel.. oh can’t cancel or refund cause it’s gone out. Well why the hell would you have a messaging system if you’re gonna message me a week later? That’s some stupid BS. Btw if anyone needs birth control. Your pharmacist should be able to prescribe it for you. You go through the same process as online, checking your blood pressure and answering your phi questions and a one time (maybe yearly) fee of a consultation. I literally pay nothing for it because my insurance covers. Nurx is a waste of time and money.

They are TRASH. They aren't transparent about their fee system, why are other people only charged $15, but I was charged FORTY??? For what reason?? They also took my money from me, gave me no receipt of it, failed to follow through on the refund promised, and have failed to respond for days on end now! DO NOT trust this company! They've taken my money and given me nothing, not even the stupid refund! I've had to dispute it with my bank! And if they respond HERE that's laughable considering I've been messaging them for days on end now. 🙄 Greedy disgusting company. Don't bother with them!! Follow Up: What a joke of a reply. It's been over 10 days now and I STILL don't have my money back. These people will steal your money and give you nothing.

I’m pretty fed up with the customer service. They don’t even read the messages I send them. Like talking to a brick wall. UPDATE: 12/04/22 - they just sent me a message 2 months later that they are going to fill my script and charge my card!???!!! What the hell I canceled this!! Why are my subscriptions still showing active on your site!?? This is illegal

Signed up but then got a prescription from my doctor, so I went to close out my account. There's no option to do this. Your credit card details cannot be removed. I then read their terms of use. This is all they have on deleting or removing an account. You may terminate the Terms at any time by discontinuing use of the Platform. I then emailed compliance, as per the last line of their terms of use, If you have any questions or concerns, please contact compliance at nurx dot co and they send you back to your account. Highly suspect. I would not use.

Charged $15 for “consultation” provided no prescription even though it’s prescribed by my primary AND my OB/GYN. Was told I would receive follow up from a higher level representative and received no contact.

If I could put no stars I would. They are extremely slow to respond to any question or issue (several days). Starting with this company everything seemed ok at first. Then my insurance was "billed" and declined (they never actually did I checked with the insurance company). So first script cancelled, ok'd private pay and was billed only to have the script cancelled again. Finally customer support gets back to me 2-3 days later and "fixes" it but I get billed again. After talking to someone they removed first charge. And a prescription gets sent that wasn't the one the provider ordered. But pharmacy is close so I get the meds the following day. Now 3 days ago I submitted a question regarding breakthrough bleeding for provider guidance and of course nothing! Oh and my prescription is "on hold" again. Please don't waste your time and money here. I did notice that service representatives respond here in a timely manner. Perhaps responding to your customers BEFORE we post reviews here would help your company get better than 1 star reviews. **Of course a response here within a day. Yet still no reply to my messages directly to them.**