NurxReviews of nurx.com

Worst experience ever. They decided to cut off service to my insurance without any notification whatsoever. They wouldn’t refund the service fee although I was no longer able to use it. I would have been happy with even 3/4 of my fee returned since I believe I was able to use it for 3 months. I have a bleeding disorder so this isn’t just a minor inconvenience. Customer service takes DAYS to reply.

They do not send you your birth control monthly on time. Every month I had to contact them and go back and forth several times over the course of 2+ weeks to find out when I'd be getting my prescription. By the time I'd get it I'd have missed several days to a week of taking the pill which defeats the purpose of being on it. They also only ever respond with automated messages which are insanely unhelpful. Wish they spent less time trying to get more "patients" when they can't help the ones they have.

This company was never able to respond in a timely manner. I never received my birth control and was told that my insurance doesn’t cover it (but my insurance actually does cover the exact birth control I wanted to order because I’ve taken it before). I thought this would be a convenient way to receive birth control. Avoid this company and just go see a regular doctor.

This pharmacy is a horrible waste of time just go see a regular physician. It will take some time but at least they will take care of business for you unlike Nurx they can't figure anything out they never replay on time and they where not able to help me get my medication. Complete waste of time

Customer service is terrible! The only thing they are efficient at is taking your money quickly… after that good luck getting and product or response to anything. I wish I had read these reviews first! DO NOT USE!

Impossible to cancel thru the app. Only able to reschedule the order. After several messages and emails requesting cancelation, company sent the product and charge me anyways. You cannot remove your credit card info from the site neither. No refunds, only instructions in how to dispose unused meds. I'm done with them. UPDATE 11/02/2022: I WISH NURX CUSTOMER SERVICE ANSWER THE REQUESTS, CANCELATIONS AND QUESTIONS ABOUT MEDICATIONS AS FAST AS THEY REPLIED MY REVIEW! WHY ARE YOU ASKING ME TO CONTACT YOU ABOUT MY ISSUE IF I ALREADY SENT NO LESS THAN 10 MESSAGES AND NO ONE ANSWER. REFUND MY MONEY. UPDATE 11/16/2022: They sent me a message saying my refund was approved 2 weeks ago.... but as of today I am still waiting. I had to dispute the amount with my bank and requested a charge back at this point. Plus, my credit card still on their app even when I asked them to remove it.... (it is impossible to remove it by yourself)

refill was send out late, in fact shipment was sitting in pending and never got shipped. Reach out to them via message takes FOREVER to reply. I will not use this service ever again, local dr. and picking up from local pharmacy is so much more efficient and reliable. STAY AWAY FROM THIS COMPANY.

I have been using Nurx since the summer of 2021, for birth control and acne medication, with great success, timely shipping, and solid advice from practitioners. It isn’t lost on me why communication problems started occurring post summer 2022. Recently I was advised to switch to a different birth control due to high blood - perfectly sound medical advice that took my health into account, however I have had difficulty receiving my medication since. I reached out to them and they processed the prescription again - still no luck. It is unfortunate but not surprising given the LARGE demand for birth control at this time. I am not an apologist for any company, but given my prior positive experience with this company and the very timely troubles that have been occurring after a landmark decision was made this past summer…well, you do the math. If you need medication immediately, perhaps take your business elsewhere, but know that this is one of many consequences to come and speak out where it actually matters.