NurxReviews of nurx.com

I signed up for Nurx 3 weeks ago. I had previously been using Lemonaid for a few years. I saw Nurx was a bit cheaper so I wanted to try. The $20 savings was absolutely not worth it. It’s been 3 weeks and I still haven’t received my prescription. They prescribed it after 2 weeks of waiting for them to get back to me, and then it said “processing” for another week. I called this morning to see what the issue was and all they had to say was “it got stuck.” I asked them to send it to a local pharmacy and they said they did and here I am 12 hours later and the prescription still hasn’t arrived to my pharmacy and of course Nurx isn’t responding to me. Update: their marketing team was able to respond to this review immediately asking me to send them a message in the app to “make it right” yet my last 4 messages in the app have gone unanswered. I haven’t gotten a response in a week… they already took my money too!

I have been using this company for a few years now. When it works it’s great but most times it does not. Customer service has been slow to respond since day one. The delay times between ordering test kits & getting results is entirely too long. I’ve had countless issues with doctors not licensed to write prescriptions in my state thereby causing delays as you have to reach back out to customer service to get it corrected. I found that it’s quicker to just call but their agents seemingly work from home and can only relay the info that they take over the phone. I recently ordered a testing kit via their app only to receive 1/2 of the usual test at the same cost to me. Per their app I ordered the test that was applicable to me which only states what they test for and not what’s in the kit. When I contacted customer service their response was…” it lists the contents on the website”. That’s great but I’m not using the website. The solution? Pay an additional $30 on top of my $75 copay for them to send me the correct testing kit. I stuck with this company even with the issues I encounters but no more.

Started out great. Super helpful and got my first order of birth control. This was all a front. When it came time for my second order I got a message that it would be refilled no problem. It never got refilled. I was never notified or anything and when I messaged them to ask what happened they ghosted me. Don't trust them. They're all frauds.

I just needed my Birth Control refilled because I am in-between providers. They did not respond for three days. Granted it was pretty late. However, three days is unacceptable, instead I took my business to GoodRX who refilled my script that day. Considering that I need my BC for PCOS is crazy. Plus if you check off you have had A migrane than they refuse to refill it even though migranes have no correlation between strokes according to most studies.

Almost impossible to get a response from their team. Also - fyi it takes forever to cancel the subscription because you can only do it over the phone during specific hours or wait for the response of the customer support. I'm still waiting on it, btw. EDIT: I contacted the support team more than 48 hours ago. Still no response from email or app messenger. People - do not use this service. If you need help from them immediately, you will never get it in time. Two days later I'm still waiting. Disgrace.

Horrible!!!! Charged me $90- never sent medication- I continued to follow up for months and still haven’t received it. I have been round and round with customer service- they refuse to give me my money back and continue to tell me “it’s on the way” Horrible customer service!!!

Absolutely do not recommend. It takes several days for a provider to get back to you with treatment recommendations. If there are problems with insurance or payment they send you a message but your order will be cancelled if you don't see the message in time or whatever. Then, if you try to open a new consult, you will not be allowed to because it will say you already have an open order, even though the status of the order is closed. You can try to contact support by email or message, but again, it will take a while to hear back and ultimately nothing will be done. My opinion is, don't bother with Nurx. Don't give them your money. Go elsewhere.

Pair $60 (immediately charged) completed consult for my acute migraines. Did complete video intake, answered more health questions. I NEED my migraine injections as I just moved and no insurwnce yet, nor provider. Their website gives you hope they can help you. Messages, messages, messages to keep waiting. I asked for refund so I can see a real doctor. A “doctor” messaged me back basically saying, “sure”, yet no intention nor care that I am having migraines daily. WORST telemedicine ever. Scam. A doctor messages me to say yes we will refine, but not able in 72 hours to review my chart and prescribe. They need to go away.