NurxReviews of nurx.com

Consistent with other reviewers, Nurx is completely incompetent. I used them years ago, but switched to Pill Club due to shipping issues, being charged incorrect fees, and poor customer service. I was transferred back to Nurx when the Pill Club shut down with little notice. I was assured all my information would transfer, that I didn’t need to do anything, and that I wouldn’t miss a prescription. It’s been 3 months and I still haven’t received anything from Nurx. They sent my initial prescription to a prior address (the one I had on file when I used them; completely ignoring I assume the info from the Pill Club). When I asked that they rush deliver it to my correct address, they refused to expedite, but said they would ship it out. Instead of shipping it to the address I provided, they shipped it to the wrong address a second time. I have to assume this is malicious because I refuse to believe anyone is this incompetent. My prescription for Tretinoin also didn’t transfer over. I haven’t even asked about it yet because I know they will try to charge me improper consult fees. Edit: Now they’re refusing to reverse the claims on the two prescriptions I never received, which is delaying my ability to get a refill even further. This is insurance fraud. And I’m already talking to your incompetent staff in the app. It’s done nothing so far.

They literally lied to me and stole my money. Entire company seems to be extremely incompetent. Waiting for customer service to respond, which seems to be very difficult for them.

They take months to do anything. I was billed 3 different consultation fees in 4 months and I'm still waiting on my birth control. Absolutely ridiculous. Scam company.

I was charged $93 for tretinoin that I did not receive and sent an email stating such. I received an email back stating that I did receive the product, that it was delivered to my address. I called the company twice and was told I would receive an email that day (each day that I called), and I did not. During the first call I told the customer service person to cancel the subscription. I made a third call because, again, I never received any call back or email from the company. During the third call, I was told I would receive a $30 credit to my account and I would only be charged $60 for a new shipment of tretinoin. That is not acceptable. I did not receive a product and now I'm being asked to pay 1.5 times the amount! Also, they will credit my account? What account? I had already told them to cancel the subscription. You can get tretinoin.for about 1/3 the cost that Nurx chages..The only benefit to using Nurx is you don't have to physically see a doctor. Their business model is terrible, they don't follow up with.promised calls. Will never use this company again and will certainly spread the word.

This is a horrible company; I am shocked that they are even in business. I tried to order medications 4 days ago and have not heard back from anyone AT ALL nor received any medication, yet I have been charged $65. I have attempted NUMEROUS times to get a hold of someone via their online chat and have not heard back at all. I have called over 4 times and when I have finally gotten through I was met with rude, snippy staff who claimed that I would get my money back. Despite this claim, I have not received a refund. Do not waste your money and time on this company.

I started on August 20th and needed prior authorization of my acne meds on 08/23. My prescription was put on hold due to the prior authorization. My authorization came back in 2 hours on the same day. It’s now September 1st and I have heard nothing. I’ve sent 2 messages with no response. This is terrible customer service. 9/9/23: I received a response the day I sent the above message. The message stated that my order will be processed in 2 - 3 business days. Today, I'm still without my order or any communication from this company.

Listen to EVERY negative review. THEY WILL SCAM YOU WITH CHARGES FOR THINGS YOU DO NOT NEED. And then will be impossible to get ahold of. They will keep your credit card on file with no way for you, the actual customer, to cancel it. You HAVE to do it on the phone and good luck getting someone to ever answer. The audacity for any company to make it impossible for a client to remove THEIR OWN CREDIT CARD INFO should be a crime. Because this blasphemy was criminal.

The worst customer service I have ever dealt with! Refilled my prescription without alerting me, charged me twice (over $150 worth of medication that I DIDN'T NEED), will not answer any messages or emails you send them. I'm cancelling my subscription with them because they are actually ridiculous to work with when you have an issue. Not to mention that when you actually need a refill it takes weeks to get to you once you ask for a refill. I've had the worst, worst experience with them - please DO NOT order from them. HOW are you going to immediately respond to my bad review but not answer any of my emails or messages AND hang up on me when I called????