NurxReviews of nurx.com

I was switched over to Nurx when The Pill Club closed. The first 2 months, they sent me my BC pills and then they just stopped sending my prescription. It took over a week to respond to my messages and they didn't even answer my questions. They asked me to resubmit my BC request and pay for another consultation.

I was using the pill club, and they switched everyone over here when they closed. I needed my prescription records for some paperwork, and I've contacted customer support daily for the past week, and not a single message from their end even mentions my prescription records or how I can get them. Despite me reminding them I need my records in every message I send. Instead they just keep sending me canned messages asking me to sign up for more pills and saying my insurance doesn't work and I need to pay them money. I cancelled my subscription with them at the start of the interaction. I had to state that multiple times before they confirmed that, and even then they didn't actually seem to read anything I said. Use literally any other place than this. Your local illegal drug dealer will likely have better customer service and support. And their canned responce clearly doesn't factor in how I've been messaging them daily. I swear their team is illiterate.

I was transferred from The Pill Club when it closed. Despite going through the process to have my account transferred over and maintain continuity of care, my prescription was cancelled with no explanation. After I asked twice over the course of a few days how to fix this, Nurx instructed me to transfer my Pill Club information to renew my prescription…which I had already done, and the link they gave me to transfer my Pill Club account confirmed that I had already done so. When I was unable to get actual answers on how to continue my previous prescription, I submitted a new medication request, which has been sitting unreviewed for 4 days. Because I am running out of medication and don’t have time to twiddle my thumbs and wait for Nurx to get its act together, I’m switching to Amazon Clinic. I wish I had seen the horrible reviews on Nurx before allowing this service to waste my time and access my medical and financial information.

Have not received my tretinoin after multiple attempts

My order came quick, and I started using Tretinoin right away. My skin is looking better and better! Love the product and love Nurx for making the whole process super easy

Facade of initial assistance is provided, then you are charged unexpectedly for 24/7 access to customer service that does NOT respond.

BAD doesn't even describe them. Missed refills. Lost my lab results. No communication. How is this place not facing medical neglect lawsuits? STAY AWAY.

Horrible experience. Paid the $25 to be ghosted on chat. Trying to switch my BC to a different option, its been 2.5 days with no response and I leave town in 2 days for a few weeks so I guess I am SOL. Currently waiting for someone to pick up the phone for the 2nd time today... 30 Mins in. If I wanted to waste my day, I would have gone to the Dr. NEVER AGAIN