NurxReviews of nurx.com

After switching from The Pill Club to NURX I will no longer be using an online method for birth control. They charged me FOUR times for a 3 month prescription of birth control. First they charged me the copay of $25.. okay understandable a one year fee to get assessed. Then they charged me $145 TWICE and did not get ahold of me about insurance not covering my birth control before sending me a non-refundable package. Then I ask to cancel my subscription and they charged me another $45. Why is it so difficult to cancel my subscription? Why do I have to call to cancel mh account?

I filled out a form for birth control on Saturday. I paid a copay. They did not respond to the request created till 2 days later, and said they need me to refill the form. The form however requires a copay of $30. I paid once already, and wrote to them saying I don't want to pay the copay again to ask for a prescription. I don't get how this model works, but its scary that they can charge twice (or as many times) for the same request. I'm going to ask for a refund on my credit card since apparently my first copay and request was ignored.

HORRIBLE service. They took my money and did not provide ANY service or prescriptions. they refuse to refund me or respond to my messages either. Stay away. I should've listened to the reviews before giving this shady company my money.

This total scam of a company! You cannot email them at the email they send to you. You cannot text them either. Cannot call them! Just try before you order… they will not respond to you either! I only heard from them, at an email I cannot respond to, and it was an automated response. notice that the response from the seller is automated. they cannot give a bespoke answer. totally unprofessional.

several days of radio silence on being stuck with order under review. not responding to emails and messages

So far I've had horrible customer service! I was informed that the medication would require a prior authorization and they asked me if still wanted to wait the two weeks or try other treatment options. I asked what my other options were and that's the last I've heard from them!

I was transitioned from the pill club to NURX, but apparently I slipped through the cracks, because they didn’t fill my prescription. I had to reach out and wait 30 minutes on hold twice to get the ball rolling, then, they randomly charged me $40, when my insurance covers everything. They then told me everything was set, and my pills would be coming soon. Keep in mind, they’re already late at this point. I check back after a week, and my order has been cancelled. I reach out, the nurse tells me it wasn’t cancelled, it was still active, so I respond with a screenshot of the cancelled order. Then I find out they “couldn’t bill my insurance”. But there’s a card on file for a reason, that they had no issue charging previously for a “consultation” that they said was free. So I reuploaded my insurance card, and she said the issue was actually that they didn’t stock my brand. SO WHY DID NO ONE REACH OUT?! Why am I the one catching all these issues? Why is no one trying to fix them and be proactive? I’m switching back to picking them up at the pharmacy, this is absurd.

They ignore you until you’re due for a new set of medicine which could be 3,6,12 months later. They then blow up your phone when it comes to charging you—& after they charge you, you won’t hear from then again until your date comes up for new medicine. Poor customer service. They also don’t read your concerns. I won’t ever recommend them. Just go to a legit doctor and get their help, I wouldn’t recommend nurx, I’ve constantly been disappointed with everything they’ve provided. Wasted money and time trying to reach out to ANYONE for help in the company.