Maura
I forgot to cancel the subscription on…
I forgot to cancel the subscription on time, so I was charged for a whole month that I don't need. I opened a ticket 3 times and absolutely no response from no one. This is how you lose customers. With other subscription services, they would respond to you within 24 hours and refund you, no questions asked. I won't be returning to Numerade as a customer, terrible customer support. When a company just wants fast cash without long term customer relationship, ends up loosing more money than they gained. Enjoy your $20, you won't see another penny out of me. UPDATE: If your company put the effort to help those students out by refunding a month of subscription made by error as much you're putting the effort now by responding to all the negative reviews, you wouldn't have as many negative reviews in the future. It's called good customer service 101. But go ahead, enjoy the last $20 you'll see from me. I also suggested my friends to stop using your platform, so.
Response from NumeradeJul 27, 2023
Hi Maura, thanks for sharing your feedback. I apologize for any frustration you may have experienced. After a thorough review, we are unable to locate any support tickets regarding your subscription. To avoid a charge, a user would need to cancel their subscription before it renews. We are unable to issue you a refund in this instance. If you have any more questions or concerns, please feel free to email me at [email protected] or create a support ticket via https://www.numerade.com/help/ . Thank you.