Kayla R.
Welcome to my Ted Talk/ Do not sign up
I signed up for the free trial. I know that I ended my subscription the day that I started the trial because I knew that I was not going to use this platform again. I know that I completed the form because I got the "Your subscription has been canceled" message at the end of filling out the form. I did not get a confirmation email from them at that time. Once I saw that my credit card was charged, I went back to my account and it showed that it was still active. I canceled the account again for a second time. The customer service representatives had no evidence of me canceling the subscription the first time. I also had no evidence as they did not send me an email confirming my cancelation. Apparently, they do not send cancelation confirmation emails until the end of the period. It is kind of funny that another review had the same issue around the same time, which really makes me wonder how many people they are scamming. They will respond to this review with "evidence" that is not true. As far as the product goes, the website was not helpful and inaccurate.
Response from NumeradeSep 15, 2023
Hey Kayla. Thank you for taking the time to leave this review. We apologize that you had a negative experience with us. In pulling your support ticket, I was able to see that after sharing various screenshots of your account history, in addition to escalating your concerns to our engineering team for review, it was concluded that self cancellation occurred after the free trial had expired. It also appears that this was acknowledged on your end too after further support. Once a user successfully completed the self cancellation process, our payment processor, Chargebee, sends a confirmation email, though some users may have this sent to their spam folder. If you have further questions for us please feel free to re-engage with us via your support email.