Michael G.
Dishonest middlemen crooks. Steer clear
I purchased 5 months worth of the peptide semorelni from Nu Image Medical since that was the most cost effective way to try that peptide. It was a one time order. It wasn't working and my doctor told me to stop taking it. I informed Nu Image. 5 months later, Nu Image texts me that they will be sending me another 5 bottles of semorelin peptide. I called then and said I didn't order it and I didn't use it and please don't ship it. They answered too bad that they were going to ship it and charge me for it anyway. I spoke to American Express and they immediately credited me back my money. Meanwhile Nu Image keeps sending Fedex back to my house to see if they can get somebody to sign for it. They are a bunch of middlemen dishonest crooks. Steer clear of them for your own good.
Response from Nu ImageNov 9, 2024
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.