Ruairi F.
Never even had a provider visit
Signed up for a visit for enclomiphene therapy. A week later, no medical provider had even reviewed my information. Every time I emailed customer support, I was responded to by "Gemma" who gave the excuse that they were changing to a new system, and that they would respond shortly. Again, I waited, nothing. I went with a different provider, Fyr Body, who was cheaper and responded within an hour. This is the worst excuse for a telehealth provider I've ever had the misfortune of interacting with.
Response from Nu ImageNov 9, 2024
She was actually very truthful and correct, as we converted to a new provider platform. We apologize for the delays and your dissatisfaction, but as we scale, so must the software. Please try us again, we’d be happy to assist you with a coupon code to get started again.