Tim V.
I have been a long time customer but…
I have been a long time customer but recently I was charged 800 for a recurring order that I cancelled and did not approve. I have tried contacting them about it and no matter what I cannot get a refund even though I cancelled the order. Ultimately had to go to my credit card company. I was very disappointed and do not recommend this company due to poor customer service and unethical charging.
Response from Nu ImageNov 9, 2024
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.



