Nu ImageReviews of nuimagemedical.com

Response from Nu ImageOct 12, 2026

Shelly, we appreciate you warning others to think carefully before starting a new medication, because that's genuinely good advice. When a provider recommends stopping treatment after a reaction, that is a safety call made in the patient's interest, and we're glad it was made. Because each prescription is compounded and labeled for one specific person, pharmacy rules don't allow it to be returned or resold, which is why our Refund & Auto-Bill Policy is published on our website and presented before any purchase. We know that can be disappointing to hear after the fact. If you'd like to talk it through, write to [email protected] or call 888-520-3438.

Response from Nu ImageOct 12, 2026

Thanks for coming back to us after a good first experience, and we understand three weeks feels like a long time to wait. After approval, each prescription enters the pharmacy queue, where it is filled and verified by multiple parties before a shipping label is created, and the tracking email goes out at that point. Our support team can check the status of an order at any time before tracking arrives. Today, patients can also choose 2-Day Express, Overnight, or Rush shipping at checkout (Rush orders have a 3 PM ET weekday cutoff). For an update on any order, email [email protected] or call 888-520-3438.

Response from Nu ImageOct 12, 2026

Thank you for raising this, because privacy deserves a real answer. Telemedicine laws require identity verification with a government-issued ID before a provider can prescribe, and that image is stored securely and shared only with our patient support team and our identity-verification platform. Some programs also ask for photos so the provider can make an informed decision, the same way an in-person visit would involve an exam. If you'd like to know more about how your information is protected, our team will explain it at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Julie, we appreciate the feedback. Every prescription is labeled with its use-by date, and if you're considering a sale item and want to know the dating first, our team can confirm it before you buy. We want every offer to feel like a good deal, not a surprise. Let's talk at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Richard, this one has a happy update. Today, patients on a subscription have their refills created automatically on the plan's schedule rather than re-entering everything each time. You can see your renewal date, postpone, or cancel any time from the Auto Refills section of your account. If you'd like help getting set up, we're at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Dennis, these are thoughtful questions, and several have changed since you wrote this. Today, signature confirmation is an optional add-on at checkout rather than a requirement, and patients choose between 2-Day Express, Overnight, and Rush shipping. Subscription plans now renew automatically on the schedule you pick, which covers your idea of not repeating the whole process for every refill. If you have any other questions about current pricing, our team can answer them at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Ronald, thank you for the honest take. Everyone moves at a different pace, and no two people respond the same way, so expectations can be hard to set. If progress feels slower than you hoped, a portal message to your provider is the best way to have your plan reviewed. Our team can help you get that started at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Michelle, congratulations on the move to Florida. Shipping addresses can be updated by emailing our support team, and doing it before an order is paid is the easiest way to have it sent straight to you. We're sorry for the extra step through your mom, and we'd be glad to update your details now. Write to [email protected] or call 888-520-3438.