Nu ImageReviews of nuimagemedical.com

Response from Nu ImageOct 12, 2026

Thank you for two years with us and for saying the product worked for you. Questions about lab results go to your prescribing provider through the Messages section of your account, and if a reply ever seems slow, our support team can follow up with the provider on your behalf. Cancelling is always your decision, and if any calls afterward felt like too much, you're welcome to tell us your contact preferences and we'll respect them. If you'd ever like that bloodwork question answered, we're here at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Joshua, thanks for flagging this, and we understand how frustrating waiting on a lab follow-up can be. Patients can message their prescribing provider any time through the Messages tab on their order, and providers answer as their schedules allow. When a reply runs longer than expected, emailing or calling our support team is the fastest way to get it escalated. Please reach out at [email protected] or 888-520-3438 and we'll help get your question in front of the provider.

Response from Nu ImageOct 12, 2026

Wendy, thank you for the honest feedback. Nu Image® is an online telehealth practice, so instead of an office visit, a licensed provider reviews each patient's intake and decides on a treatment plan, and depending on the state that can be done without a live call. Patients can still message their provider whenever they like through their account, and our support team is available by phone and email for anything else. We'd welcome the chance to hear what would have made the experience feel more personal for you. Our team would be glad to hear from you at [email protected] or 888-520-3438.

Response from Nu ImageOct 12, 2026

Marilyn, thank you for sharing your experience, and we're sorry this became so stressful. In our patient portal, postponing a refill and cancelling an auto refill are two separate actions: a postpone moves the next renewal date, while a cancellation ends future shipments and shows under Inactive Auto Refills. Patients can cancel at any time in the portal, by email, or by calling us, and a reminder email goes out 48 hours before each renewal as a last chance to make changes. Once a prescription has been filled for a specific patient, pharmacy regulations don't allow it to be returned or reused, even if the package comes back unopened. We'd still like to review everything with you directly and make sure your account is set up exactly the way you want, so please contact us at [email protected] or 888-520-3438.

Response from Nu ImageNov 9, 2024

We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.

Response from Nu ImageNov 9, 2024

Thank you for your kind response.

Response from Nu ImageNov 9, 2024

We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. The rapid dissolve tablets are NOT to be swallowed and are for sublingual use, therefore they are much smaller and made to dissolve, unlike the tablets you are referring too. This is also all explained on their associated web pages on NuImageMedical.com Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.