Jamie B.
Completely deceitful and fraudulent…
Completely deceitful and fraudulent company. I placed an order on April 24th which shipped the 26th knowing it was a monthly subscription. I havent even opened my first order so on May 20th logged in to make sure it was not auto renewed and pushed the next shipment date to July, a full 6 days before a monthly order should be renewed. 2 hours later I received an email stating that my order had shipped. A week early and with absolutely no communication reminding me of the upcoming auto renewal or confirmation that it was processed, just that they sent out product. The Customer Service Manager was extremely rude and dismissive of their obvious error and deceptive practices. It's ironic that they promote ratings on a site called trust pilot because I honestly don't see how anyone can trust their products or the business based on what I experienced from them today. Also trustpilot made me change information in this review to keep it up.
Response from Nu ImageNov 9, 2024
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.