National Tire & BatteryReviews of ntb.com

David treated me like I was his granddaughter. The other employee treated me like his sister. I felt safe and knew I could trust them to make sure my tire and all of its components were in working order.

Sean was great to work with. Put all new tires on! Definitely will go back!

Nov 30, 2024 - NTB 5809 Nolensville Pike, Nashville TN Brought a leaking tire in to see if repair was possible. Took me in right away - Found a nail, patched the tire and I was back on the road in about 30 mins - great job

Worst tires ever I went and bought four brand new tires from national tire and batteries because I was a woman they sold me used tires. They didn’t honor their warranty. The tires gave me trouble from day one I would never buy a tire from them. They are straight trash. Both Mayfield Cleveland Heights establishments. All I can say is do not patronize their store if you are a woman.

Donell has always been extremely helpful and takes great care of me and my vehicle. He always makes sure my vehicle is updated with inspections and my vehicle is safe on the road. This latest repair I had was they found my lug nuts were swollen and my key to my wheel locks was compromised and may not work again. The threads were stripped from previous use. He suggested I get a new key from the dealer. I had to get a whole new set and Donell said (when I called ) come on in we will replace them. I called and within 5 minutes I was at their shop and the tech replaced them within 10 minutes. This kind of service is why I keep coming back to NTB on Oak Hall Lane for my vehicle service.

Wow!!! That about sums it up when dealing with this company. Purchased tires in November of 2023. Starting having major vibration in both the front and the back so I scheduled to have the tires balanced in August 2024. After waiting an hour and a half, I was informed by the technician that my tires were defective and that I needed to contact the manufacturer to file a warranty claim. Thinking this seemed odd, I did just that as was informed that the retailer that I purchased the tires from was responsible for the warranty. I was provided the link to the manufacturers website that specifically stated the warranty process and that I had to go through the retailer. The manufacturer provides a "No Questions Asked" 365 day warranty on the tires, which I relayed to the manager at Mavis. He stated that he had to call corporate as he was unaware of the process. After almost 6 weeks of back and forth, I contacted corporate and was told that the information that the manager was providing me was incorrect and that Mavis was responsible for handling the warranty. I was set up with another location to no avail. I spoke with the manager who assured me that he could get my issue resolved and scheduled an appt to bring the truck in for evaluation. Unfortunately, I was unable to make it at that particular time and called to reschedule. I was told that I would be getting a call to reschedule yet the call never came. I reached out and was able to get the manager on the phone, who then told me that he had to contact corporate as he was unaware of how to handle the situation. Here we go again...the manager had no idea of how to handle a warranty. After approximately 4 weeks of either not getting return calls from the manager or kept being told that he was waiting to hear back from corporate, I finally reached out to corporate again. I was connected with their sister company, National Tire and Battery. I scheduled the evaluation and after about an hour wait, was once again told that my tires were defective and that they would order me new ones. For some reason, they could not get the same tires so I was presented with a different brand, which I accepted. I received a call 2 days later letting me know when the tires would arrive and scheduled an install date. I opted to wait on the tires to be installed and after an hour had passed, I was informed by the manager that my tires were not defective. So now, 2 separate locations had confirmed that my tires were defective and now all of the sudden they are not as they have the new set in front of my truck about to be installed. I was told that he had to call corporate (here we go again) and that I would receive a call by the end of the day. Over a week later and still no call. I called to get an update 3 days ago and was told by the young lady that answered the phone that she would take care of it and call me back that day. 3 days later, still no call. Either the training is non-existent or NTB/Mavis just does not care about their clients. It is apparent that they are stalling to get past that one year mark of the manufacturers 100% warranty.

I have 2001 Audi A4 with over 265,000 miles and took to NTB Bowie, MD, to have all coolant and heater hoses replaced, tiers rotated, windshield wipers, and an oil change. Ms. 'D' and the service tech, "Sam,' did an outstanding job of taking care of my car and making sure it was ready and safe to drive more that 11 hours for my vacation. They provided me with exceptional customer service and the highest degree of satisfaction.

Chealtsy and the rest of the staff at the Two Notch location by Target are the absolute best,very knowledgeable, courteous and efficient.