National Tire & BatteryReviews of ntb.com

Tanisha was the only service agent that went out of her way to try to help me but 3 days later I finally got a simple tire replaced and an oil change. I will not be going back.

I got an alignment on my truck because I replaced the rack and pinion. The alignment was OK as of now, But The tech took the boot clamps off and wire tied the boots to the tie rod and then wire tied the boot clamps to the end of the boots on my new rack and pinion to make it look like they were on the boots. They need to make sure their techs can do the job they are assigned and not jerry rig people's vehicles. Will not take any vehicle I own there ever again. Newport News location.

I had the worst experience today. Looks like they have a different crew and I wasn't happy with this location trying to get me to purchase something I did not need. My steering wheel was slightly shaky on the highway yesterday..so after multiple researches I found out that I should take it a tire place because It was a tire issue. I purchased a tires from ntb late last year..come to find out..they never balanced my tires. They where trying to get me to purchase struts which would have been. $499 or $599..and struts that would have been $299. Not once did anyone drive the car or say it was a balance issue. I thought I need another tire maybe. So of course I left..I took it to another shop...we took a video of the tire that was off balance..remember ntb said I had a tire of balance and wanted me to get a wheel alignment that would POSSIBLY fix the issue. So I then go back to ntb and show them the video. My appt was at 11..I left at 12 and I was back by 1...I asked the manager was my tire supposed to look like that (brand new tire) and ge saw the problem. I told him I wanted my front 2 tires balanced only..he told me it would be a 2 or 3 hour wait. I said we'll can someone call Me when the time is near and I can come back..I live 7 mins away..he said well you can make an appt I said ok..then he said my first appt is tomorrow...so if I'm there today and trying to get it fixed today..why would I come.back tomorrow. Nevertheless...this was a clown situation and I left. So I then go to another reputable shop that balanced my tire for 30 bucks...ntb was going to charge 50..remember they never balanced it in the first place...I drove the car on the highway for 15 mins..it riding like a charm. I will never support this company again. I haven't seen Katie...she was the best. I plan to encourage everyone I know..not to ever go there. I feel like they were trying to get me to pay for things I didn't need..I also feel like there was no care about their mishap. I'm good. I will not allow these people to disappoint me again. That behavior is terrible.

I purchased tires for a Class A motor home at National Tire in Broussard La. the price was good no complaints however I stopped by once to check on them and my leveling jacks were partially down I was told they tried to jack up the Motor Home using the house jacks. This is how people get killed. Then they claimed they didn’t have a tool to remove the lug nut covers. They ended up damaging 2 of the rear lugs which I have to replace. A few days later both front hub caps fell off. I’ve ask them to replace the hub caps and reached out twice but no one calls me back.

I’m totally shocked about this issue. I set up two oil changes a week ago for my car, and my wife car as well. I never had an issue with this company before until now. They told me to drop my car off early in the morning or Thursday night since the appointment was for Friday so I dropped it off Thursday night. They said once they complete my oil change, I can pick up my car around lunch time, and then leave my wife car so that both of them will be done by closing time. I called them several times asking for my car when I noticed that it was getting closer to they’re closing time. I was told that it’s still in the air. Everyone knows that an oil change doesn’t take long. He said he’ll call me when it’s finished. I never received a call from them, neither did my wife car ever made it to they’re shop. We were supposed to be headed out of town that Friday night, and had to cancel everything because of they’re poor services. This is very very very unprofessional, when you have already set up an appointment a week in advance. They also keep calling me using someone else number when they have one of my cars thinking it’s me. I have spoken to them about putting the correct phone number of mines into they’re system. They’re always pretending to correct it while I’m standing in front of them, but it’s still the same problem. They’re been changing my number in they’re system for 2 years now, and haven’t changed it yet.

I took my car to NTB on Howe Ave in Cuyahoga Falls, Ohio for a oil change. I had a quote and time/date scheduled with NTB via their on line site. I arrived at location and the scheduler at front office would not honor their quote. He insisted on charging me a additional three dollars for shop rags etc. 8/24/21 at 3 pm. I was going to get a quote for tires and alignment as long I was there. Their scheduler was not a nice person. I left without the oil change. It’s not the 3 dollars. How can you trust a company like this?

My daughter called up NTB to get an estimate and was advised to bring the car in and they would price match. NTB did not diagnose the car but instead took it upon themselves to replace the front axles because my daughter told them she thinks that is where the clicking sound is coming from, according to the shop manager. A trained mechanic taking the advice of a college kid, go figure. Mind you, the car was taken to Hyundai a week prior and she was told that it was a steering column issue and gave her a price for the repair. The only reason she went to NTB was because she was duped into believing they would do a better job. After the "repairs" the problem was still there and the mechanic obviously knew this when he drove the car out of the bay. When my daughter brought it to his attention he told her to drive it around for a few days to see if it would go away. Obviously a ploy to shuffle her out the door after the payment was made. I promptly called the store and they said they would refund her the labor cost but not the parts and that in order to check the steering column; it would require the removal of the airbag and they are not authorized to do so. At that point they should have released the car. Now she has to take it back to the dealer to fix the actual problem. I told a buddy of mine the story and his experience was almost the same. Shame on this company.