National Tire & BatteryReviews of ntb.com

NTB - Indian River Road, Virginia Beach, was wonderful! They got me in quickly, moved up my finish time when I told them I needed it sooner, honored a coupon for a free tire rotation, and were polite, friendly, and helpful. Mike at the desk was great.

I really appreciate the people who work here at the Fairlawn NTB. They are always helpful when I have questions or concerns about my car/tires. They are also very efficient in the services they provide.

Great customer service store Harker Heights Texas

Dave and the service team at the NTB Allison Park Store were attentive and thorough. My service was performed quickly and efficiently. I have purchased tires from this NTB store for my last 4 cars (over 15 years). They consistently provide great service for a fair price. I will continue to use them (and Big O Tires in California) in the future.

Extremely Disappointed – Unprofessional Conduct and Poor Customer Service On June 26, 2025, I contacted the NTB location in Reynoldsburg, Ohio regarding a serious issue: they had mistakenly installed the wrong tire on my vehicle—a tire I’ve now been driving on for over a month. Rather than acknowledging the error and offering a solution, I was told I needed to bring the vehicle in just to “verify” their mistake. This was not only inconvenient but frankly insulting, especially considering the tire in question is a unique model they don’t even stock. When I asked to speak with someone about the matter, I was told they wouldn’t speak with me. After I explained why this issue mattered—mentioning my profession—I was abruptly told by the manager, Rusty, that if I was recording the call, I needed to contact corporate, and then he hung up on me. I called back immediately and waited on the line for nearly 7 minutes before he finally answered again. I calmly explained why having one mismatched tire for over a month was unacceptable. His response? He refused to deal with me further and said I’d have to go through a third party for any resolution. As a veteran, a professional, and someone who takes pride in their vehicle, I find this treatment appalling. This was my first high-end car, and I expected a basic level of respect and accountability from a national tire service provider. Instead, I was met with dismissiveness, poor communication, and a complete lack of ownership. I’m sharing this so others can make informed decisions and hopefully avoid the frustration and disrespect I experienced. I strongly urge NTB corporate to review this location’s practices and ensure no other customer is treated this way.

Indian River Rd. Location. From the moment I walked in, I was greeted right away. The manager on duty addressed my concerns and had a technician working on my issue right away. The wait time was minimal and had me back on the road in no time. I appreciate the attention to detail and the outstanding customer service provided. Job well done!

Always get the job done. Usually a little understaffed but the guy in charge is always friendly and accommodating.

Wow this tire shop saved my life! I got a flat tire on a Sunday and they helped me fix it right away! They were the only shop around me at the time and I was incredibly impressed by how quick they got me in and out! Special thanks to Branden for his superb customer service! He’s was wonderful! Everyone was!