👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Novostella (novostella.net) has 205 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
novostella.net
Website
novostella.net
Category
Home Goods Stores
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: January 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Great product, great service, great price! I am very pleased with my purchase and will definitely order again!
Response from NovostellaNov 25, 2024
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [[email protected]]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
ME
mike E.
Used a many of your products for…
Used a many of your products for several years never been disappointed or our customers as well
Response from NovostellaNov 25, 2024
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [[email protected]]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
FV
Fernando V.
Got my order quick.
Got my order quickly.
Response from NovostellaNov 25, 2024
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [[email protected]]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
MA
martin
Novostella - 4 Pack Blink Lights 25 Watts as…
Novostella - 4 Pack Blink Lights, 25 Watts
The Novostella 4 Pack Blink Lights, advertised at 25 watts, are relatively easy to use with an iPhone app for control. As a member of a three-piece stoner doom band (guitar, bass, and drums), I find these lights particularly useful for shows without stage lighting. We can simply set up the Blinks around us and select an auto lighting scene. These compact lights fit easily into a backpack and emit very little heat.
Response from NovostellaNov 25, 2024
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [[email protected]]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
BS
Brad S.
Terrible customer support
While the lights are good when they work, they are not IP66-rated in any way. IP66 means the product can withstand a sustained high-pressure jet of water. These floodlights cannot withstand slight exposure to grass irrigation systems or rain. Water leaks into them, and they then trip the circuit breaker.
Furthermore, customer service is abysmal, either through Amazon or directly through the Novostella website. Multiple attempts to contact Novostella have gone unanswered. I simply want to exercise my warranty and get replacement units for the ones that have leaked. I will then apply my own sealant to them to ensure they don't leak again.
EDIT: In response to Novostella's comments, I have emailed my receipts at least four times to support at novostella.net and have sent numerous other emails, pretty much once every month for a year now.
EDIT 2: In response to Novostella's comments, I have emailed my receipts more than half a dozen times, and have sent many more emails to their customer support, which have all gone unanswered. It's clear this company does not care about customer support or backing their products.
EDIT 3 - 20/10/2025: STILL WAITING. I have sent a dozen emails, have sent proof of purchase more than half a dozen times, and all my emails are still going unanswered. Novatella.net is still selling lights, and Novastella products are still available on Amazon, so they appear to still be in business, but continue to ignore customers who have received defective products. This is shockingly poor customer service and product representation, and they should be sued out of existence.
Response from NovostellaNov 25, 2024
Thank you for sharing your feedback, and we sincerely apologize for the difficulties you’ve experienced with our product and customer service. This is not the level of quality or support we aim to provide, and we deeply regret any inconvenience caused. We are also concerned to hear about the trouble contacting us and want to ensure we address this as quickly as possible. Please email us directly at [[email protected]] so we can assist with your warranty claim and arrange for replacement units.
Your satisfaction is important to us, and we’re committed to resolving this matter promptly. We appreciate your patience and look forward to making things right for you.
TM
Troy M.
strictly based on non existent…
strictly based on non existent customer service
Response from NovostellaJul 31, 2024
We strive to provide high-quality items, and it’s disappointing to learn that we missed the mark this time. We take this issue seriously and would like to resolve it as quickly as possible. Could you please contact our customer service team at: [email protected](It's net, not com)? Your satisfaction is important to us, and we appreciate your feedback, which helps us improve our products and services.
Thank you for bringing this to our attention. We look forward to making this right for you.
CW
Christopher W.
I paid for expedited shipping and I was…
I paid for expedited shipping and I was told it would be delivered in one to three days it wasn't delivered for 2 weeks. No one would give me an explanation why. But at least they shipped the right parts
Response from NovostellaJul 31, 2024
We apologize for the delay in delivering your order. The item you ordered is not available in the US and had to be shipped from our manufacturer in China, causing the delay. We should have communicated this earlier. As an apology, we've refunded the expedited shipping fee.
WH
William H.
Novostella gets it right!!
Very fast service department responds fast and also fixes the problem quickly too. Great product at a decent price. Works as it should!!
Response from NovostellaJun 20, 2024
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
